Zipline · 1 day ago
Strategic Partner Manager, Houston
Houston, TX, US
Full-time
Onsite
Mid Level
$90K/yr - $120K/yr
3+ years expZipline is on a mission to transform the way goods move through autonomous drone delivery technology. The Strategic Partner Manager will activate new partners in Houston and build relationships with local restaurant and retail partners to enhance their business on Zipline's platform.
Computer Software
Responsibilities
Collaborate with Zipline's partners to understand their operations, identify their business objectives, and develop a strong day to day operating partnership
Work cross-functionally to launch and expand Zipline's service to partners, identify & solve challenges, and drive continuous improvement
Establish regular communication with the local management at our restaurants and retail partners sites - building a trusted relationship and deep rapport
Gather customer insights, analyze data, and report relevant findings to both identify growth opportunities as well as guide our product roadmap
Proactively engage with customer stakeholders to build long-lasting trust
Advocate for customer needs to help drive product and service improvements, ensuring that our business is developing with our customers as a top priority
Qualification
Required
3+ years of experience in partner success, customer success or field operations - ideally in a delivery marketplace, retail, restaurant or ecommerce environment
Demonstrated experience working collaboratively in cross-functional teams
Demonstrated experience of pragmatic problem solving and driving initiatives
Ability to build trust quickly because you are authentic, direct, and have strong empathy for customers
Organization and analysis - you use data to make decisions
Confident presenting complex solutions in a way that inspires your audience
Familiarity with the business models and value drivers for delivery marketplaces (e.g. Uber Eats, DoorDash), retailers and restaurants
A focus on continuous learning - it's how we made it this far!
Benefits
Equity compensation
Discretionary annual or performance bonuses
Sales incentives
Benefits such as medical, dental and vision insurance
Paid time off
Company
Zipline
For far too long, retail brands have struggled with disconnects between headquarters and frontline teams.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Melissa Wong
CEO & Co-Founder
Deri McCrea
Chief Customer Officer
Company data provided by crunchbase