SmithRx · 16 hours ago
Manager, Implementation
Lehi, UT, US
Full-time
Onsite
Senior Level, Lead/Staff
8+ years expSmithRx is a rapidly growing, venture-backed Health-Tech company focused on transforming the Pharmacy Benefit Management sector. The Manager of the Implementation team will lead a team of implementation professionals to ensure successful onboarding and project management for SmithRx customers, while maintaining high customer satisfaction and coordinating across various teams.
Health CareInformation TechnologyPharmaceutical
Responsibilities
Provide people management and strategic leadership to our implementation team including: new group implementation assignments, new group implementation go live audits, and implementation documentation
Oversees and supports multiple implementation projects. May directly lead the largest or most-complex client implementations and channel partner implementations
Ensures that implementations are completed on time, within budget, and meet client expectations
Provides input to strategic decisions that affect the implementation processes and team members
Develops and implements policies, procedures and training including: client on-boarding, process documentation, testing, troubleshooting, and client training
Build a strong and cohesive team by providing leadership to direct reports through coaching, setting strategic direction and applying working knowledge of systems and procedures
Accountable for customer satisfaction of the client implementation
Support sales in finalist meetings, representing the SmithRx approach to delivering high-touch implementation support
Maintain a comprehensive understanding of business challenges faced by customers
Manage cross-functional issue resolution for client escalations, ensuring internal and external teams are coordinated as necessary
10% travel may be required
Qualification
Required
Bachelor's degree required
Requires 5+ years of managerial experience
Requires 8+ years of implementation and project management experience, managing multiple projects simultaneously
Requires previous experience within healthcare, pharmacy benefits management (PBM), and third-party administrator (TPA)
Ability to work independently as well as part of an extended, cross-functional team
Conflict resolution skills
Empathetic communicator with a consultative approach, able to see things from other person's point of view
Robust analytical skills; advanced skills in Microsoft Excel and ability to work in different systems simultaneously
Strong communication skills via face-to-face meetings, conference calls and written correspondence
Self-starter mentality: ability to make informed decisions, find creative approaches to difficult challenges, and deliver on commitments
Execution-focused ethos - you are a solutions-oriented problem solver and efficiency driven
Flexible, adaptable, and able to respond under the pressure of a fast-paced technology company
Benefits
Highly competitive wellness benefits including Medical, Pharmacy, Dental, Vision, and Life Insurance and AD&D Insurance
Flexible Spending Benefits
401(k) Retirement Savings Program
Short-term and long-term disability
Discretionary Paid Time Off
12 Paid Holidays
Wellness Benefits
Commuter Benefits
Paid Parental Leave benefits
Employee Assistance Program (EAP)
Well-stocked kitchen in office locations
Professional development and training opportunities
Company
SmithRx
SmithRx is reinventing PBMs with modern technology, client alignment, and 100% transparency.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$104.66MKey Investors
VenrockFounders Fund
2024-01-23Series C· $60M
2022-03-10Series B· $27.16M
2021-01-03Series A
Leadership Team
Alexandra Morrison
Talent Acquisition Partner
Bryan Fowler
Partner Relationship Manager
Recent News
Seattle TechFlash
2025-07-26
2025-05-17
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