Schneider Electric · 2 days ago
Lead Field Service Representative - Power/Electrical
Raleigh, NC
Full-time
Onsite
Senior Level
7+ years expSchneider Electric is a leading company in the electrical industry, seeking a Lead Field Service Representative. This role involves mentoring field service representatives, managing customer key accounts, and providing technical support for electrical equipment and systems.
ElectronicsEnergyEnergy ManagementInformation TechnologyRenewable Energy
Responsibilities
This role will mentor other field service reps where necessary to give advice and support of a technical nature when required
This role will report to the Field Service Manager of the organizational department and advise on any Technical Service or Support Matter
This role will manage a number of Customer Key Accounts
This role will carry out service or support work in line with standard procedures or practices and will regularly work outside these boundaries as required
Provide pre-sales and/or post-sales technical support to customers including commissioning, installing, testing, and maintaining products, equipment, and systems
Develop innovative solutions to more complex technical problems that arise during start-up
Research, evaluate, and recommend new products or equipment upgrades that will meet customer needs
Monitor and resolve recurring more complex problems to ensure ongoing customer satisfaction
Coach and mentor less experienced engineers, check the quality of their work, and help them diagnose and solve problems
Produce leads for Service Support
Troubleshoot, investigate, and resolve technical problems that arise during start-up
Train customers on the features of the equipment they have purchased
Qualification
Required
Leadership skills necessary to mentor and support team members in the field; helpful, coaching attitude
Customer engagement skills required to support the Services Manager in key interactions with customers
High level of technical knowledge of electronic/electrical component theory
Knowledge of HVAC systems and applicable application software knowledge is preferred
Must be able to perform duties with general direction, receiving only general guidance with respect to overall objectives. Work is usually quite independent of other team members
Must operate within division policy guidelines using independent judgment in achieving assigned objectives
Must comply with all safety policies, practices and procedures
Participate in proactive team efforts to achieve departmental and company goals
Ability to read, analyze, and interpret general business procedures, professional documents, technical procedures, and governmental regulations
Ability to write reports and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, and customers
Ability to calculate figures and amounts such as proportions, percentages, area, circumference, and volume. Ability to apply concepts of algebra and geometry
Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables
Proficient personal computer skills including electronic mail, record keeping, routine database activity, word processing, spreadsheets, graphics, etc
Handle multiple tasks simultaneously
Must be able to stand, walk, and sit for extended periods of time
Must be able to lift and carry heavy objects up to 50 pounds
Familiarization in preparing MOPs is a plus and candidate must adhere to the strict guidelines of approved Methods of Procedures (MOPs)
Verifiable hands-on technical work experience required
Certification needed according to Business and Country where he is operating
Relevant experience with critical systems infrastructure equipment (i.e. electrical switchgear, diesel generators, UPS systems, electrical distribution, chillers, cooling towers, air handlers, fire detection/suppression or building monitoring systems)
Clear verbal and written communication skills
Possess a valid driver's license
Preferred
Minimum two-year degree or technical certification in an electrical related program preferred
7+ yrs. work experience as a shop and / or field electrical technician
Prefer 1 year of exhibited leadership skills among peer group and Role Model behavior in most of the SCOPE values
Exhibit knowledge of advanced Electrical Industry manufacturing standards. Specific standards include sections of ANSI IEEE C37 applicable to the design and manufacture of breakers and switchgear. With specific knowledge of the following: ANSI IEEE device function numbers; ampacities of electrical conductors in switchgear applications; electrical air and surface clearance requirements
Demonstrate knowledge in the design and manufacture of bus and structural modification projects
Skilled in the art of writing accurate and complete test reports, project summaries and has the ability to explain most of the anomalies found on a given project
Demonstrate knowledge of basic electrical theory and control circuits i.e.: Ohm's Law; Basic AC and DC theory; contactor and circuit breaker schematics
Demonstrate knowledge of basic distribution protective relay testing, hi-pot testing, and breaker function testing i.e.: testing of over-current and motor protection relays with current injection; acceptance testing of dielectric apparatus using over voltage testing; primary current injection of circuit breakers; mechanical and electrical functional testing of circuit breakers; HV substation, generation testing
Benefits
Flexible work arrangements
Paid family leaves
401(k) + match
Well-being programs
Holidays & paid time off
Military leave benefits
Company
Schneider Electric
Schneider Electric specializes in the digital transformation of energy management and automation.
10001+ employees
H1B Sponsorship
Schneider Electric has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (150)
2024 (103)
2023 (108)
2022 (98)
2021 (115)
2020 (109)
Funding
Current Stage
Public CompanyTotal Funding
$4.08BKey Investors
California State Water Resources Control BoardIdinvest Partners
2025-08-26Post Ipo Debt· $4.08B
2018-04-05Grant· $1.6M
2004-12-03Series Unknown
Leadership Team
Deepak Sharma
President - Greater India zone, MD & CEO - Schneider Electric India Pvt. Ltd
Jai Sharma
CFO Greater India Zone
Recent News
2026-01-25
Company data provided by crunchbase