ComResource · 15 hours ago
Store Analyst - Help Desk
Columbus, OH, US
Full-time
Hybrid
New Grad, Entry Level
0+ years expComResource is looking for a Store Analyst – Help Desk. The role involves supporting store technology operations to ensure efficient transactions and minimal disruption to sales.
CRMInformation TechnologySoftware
Responsibilities
Support store technology processes impacting sales
Perform hardware and software deployment activities
Manage tickets in Jira Service Management to meet SLAs
Maintain knowledge base documentation
Provide administrative support for projects
Qualification
Required
0–2 years call center experience (Home Office or Retail)
Experience with Jira Service Management
Strong customer service skills
Ability to work onsite during onboarding (M–F 8–5)
Ability to work Wednesday–Saturday 10am–8pm
Hybrid schedule after onboarding (onsite once weekly)
Preferred
Retail environment experience
Company
ComResource
ComResource is one of IBM's preferred Business Partners in the the IBM Sterling Solutions.
201-500 employees
H1B Sponsorship
ComResource has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2021 (1)
2020 (3)
Funding
Current Stage
Growth StageLeadership Team
Monica Pennington
Director, Data Solutions / Chief Branding & Communications Officer
Company data provided by crunchbase