CarePartners · 1 day ago
Customer Support Specialist II
Asheville, NC
Full-time
Onsite
Entry Level
1+ years expCarePartners is a healthcare organization serving western North Carolina, and they are seeking a dedicated Customer Support Specialist II. The role involves advocating for patients and families, improving customer service, and addressing concerns in a timely manner while providing assistance to guests seeking access to CarePartners.
Health CareNursing and Residential CareRehabilitation
Responsibilities
Performs as a patient and family advocate to improve customer service and promote a culture of Patient and Family Centered Care
Uses effective communication, engagement and critical thinking skills to serve guests by answering inquiries in person or by phone
Monitors and provides assistance to guests seeking access to CarePartners while demonstrating caring and compassion and willingness to help at all times
Functions as liaison with patients and families by seeking out and addressing concerns in a timely and proactive manner
Qualification
Required
High School Diploma or Equivalent
Associates degree or above
One year of experience working in customer relations or other public contact field
Experience with accessing information through an automated system
Attendance of De-Escalation 101 and Compassionate Conversation classes within first year (Mission Health Courses)
Benefits
Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
Free counseling services and resources for emotional, physical and financial wellbeing
401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
Employee Stock Purchase Plan with 10% off HCA Healthcare stock
Family support through fertility and family building benefits with Progyny and adoption assistance.
Referral services for child, elder and pet care, home and auto repair, event planning and more
Consumer discounts through Abenity and Consumer Discounts
Retirement readiness, rollover assistance services and preferred banking partnerships
Education assistance (tuition, student loan, certification support, dependent scholarships)
Colleague recognition program
Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.
Company
CarePartners
For 40 years, CarePartners has been committed to delivering compassionate home and community health care services.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Ryan Strimple
Transportation Manager - CarePartners PACE
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