Cayaba Care · 2 hours ago
Chief Operating Officer
United States
Full-time
Remote
Director/Executive
$275K/yr - $300K/yrCayaba Care is working to drastically improve maternal and birth outcomes for underserved communities. The Chief Operating Officer will oversee day-to-day operations, drive multi-market expansion, and enhance care delivery while ensuring high-quality maternal health outcomes.
Health CareHospitalService Industry
Hiring Manager
Jasmin Hinnant, PHR, SHRM-CP
Responsibilities
Owning the Operating System (cadence, KPIs, accountability)
Establish quarterly goal setting, KPI ownership, and a consistent execution rhythm (weekly business reviews, SLT check-ins, escalation paths)
Build and maintain dashboards that connect enrollment and engagement to capacity, delivery performance, client reporting, and renewals
Drive “on-track / at-risk” management routines with rapid issue resolution and clear decision rights
Care Delivery & Implementation Excellence (time-to-revenue, readiness, repeatability)
Operationalize a repeatable delivery and implementation playbook that reduces time-to-revenue and improves launch predictability
Ensure cross-functional readiness for new plan and market launches (staffing, training, tooling, reporting, compliance)
Build a scalable implementation function (or strengthen it) as contract volume and complexity increase
Partner with Product and Technology to maintain operational excellence
Scale Multi-Market Operations & Delivery
Lead execution of market scaling, ensuring operational readiness and consistent performance
Implement disciplined capacity planning to support rapid growth while protecting care quality and member experience
Standardize playbooks and operating procedures across markets; ensure learnings are codified and reused
Customer Success, Renewals & Outcomes/ROI Reporting
Strengthen the operating backbone for payer reporting and customer success, improving renewal and expansion performance
Partner with analytics and product to advance outcomes reporting and ROI narratives that matter to plans (quality, utilization, cost impact)
Create consistent executive-level client performance reviews and action plans
Field Org Design, Leadership Development & Culture
Partner with HR to clarify field/market operating org structure, decision rights, and accountability across teams; remove bottlenecks and overlapping ownership
Hire, coach, and develop an operations leadership bench; build a high-performance, low-ego execution culture
Lead change management and communication practices that improve alignment and reduce organizational drag
Operating Plan & Resource Stewardship with Finance
Partner with Finance on annual plan, staffing and capacity models, and unit economics; ensure the operating plan is executable
Drive operational efficiency and cost discipline while maintaining quality and member experience
Build systems for forecasting, scenario planning, and resource reallocation as conditions change
Qualification
Required
A track record of senior operations leadership, ideally in early-stage tech-enabled healthcare services or similarly complex, human-delivered services
Demonstrated success installing operating cadence, KPI systems, and cross-functional execution discipline in a scaling organization
Robust experience scaling multi-site or multi-market operations while maintaining quality and customer satisfaction
Strong people leadership and organizational design capability; experience building leaders and clarifying accountability
Comfort partnering deeply with product, data, and engineering teams to operationalize tooling and reporting improvements
High integrity and empathic approach to leadership and management
Mission-driven and values-aligned; committed to improving maternal outcomes and member experience
Low-ego, high-ownership operator who drives clarity and execution without creating friction
Agile, structured, decisive, and calm under pressure; excellent written and verbal communicator
Builder mindset: enjoys creating systems, playbooks, and teams in an ambiguous, fast-changing environment
Benefits
Time Off That Works for You
Salaried (Exempt) Employees: Enjoy unlimited time off after the 90-day probation period.
Full-Time (Non-exempt) Employees: Receive three weeks of paid time off after the 90-day probation period.
Comprehensive Health & Wellness Coverage
Medical Insurance: Access top-tier healthcare, covering hospital, surgical, and prescription drug benefits. Coverage begins the first of the following month.
Dental Insurance: Coverage for preventive care, as well as basic and major procedures.
Vision Insurance: Coverage for routine eye exams and eyeglasses.
Security & Future Planning Options
Life Insurance: Financial protection for your beneficiaries.
Disability Insurance: Short-term and long-term coverage in case of illness or injury.
401(k) Retirement Plan: Opportunity to save for the future with a company match.
Company
Cayaba Care
Community-based, maternity program that provides wrap-around support throughout pregnancy and postpartum to improve maternal health outcomes
Founded in 2020
11-50 employees
Funding
Current Stage
Early StageTotal Funding
$19.59MKey Investors
Flare Capital Partners
2024-03-13Series Unknown· $4.39M
2022-05-19Series A· $12M
2021-08-03Seed· $3.2M
Leadership Team
A
Adaeze Enekwechi
Chief Executive Officer
Recent News
2025-04-09
Inquirer.com
2024-05-23
2024-04-09
Company data provided by crunchbase