Capital One · 13 hours ago
Auto Finance Extended Operations Manager - Repossession Operations (Hybrid)
Plano, TX
Full-time
Hybrid
Mid, Senior Level
$122K/yr - $139K/yr
5+ years expCapital One is a financial services company, and they are seeking an Auto Finance Extended Operations Manager to oversee the performance and compliance of their repossession network. The role involves building relationships with repossession service providers, monitoring vendor performance, and ensuring compliance with regulations.
Financial Services
No H1B
Responsibilities
Recruit, onboard, and maintain relationships with repossession vendors nationwide
Monitor vendor performance using KPIs
Ensure all repossession activities comply with federal, state, and local regulations (FDCPA, UCC, CFPB guidelines, etc.)
Conduct audits and investigations into vendor conduct and recovery incidents
Manage assignment distribution, tracking, and resolution through repossession management platforms (e.g., RDN, ClearPlan, Recovery Connect)
Resolve escalated issues with customers, agents, or internal departments
Analyze data to identify trends, coverage gaps, and cost-saving opportunities
Collaborate with Loss Mitigation, Legal, and Remarketing teams to streamline recovery processes
Qualification
Required
High School Diploma, GED or equivalent certification
At least 5 years of experience in repo operations or vehicle remarketing or skip tracing
At least 3 years of vendor management experience
At least 2 years of experience using Microsoft Office or Google Suite
Recruit, onboard, and maintain relationships with repossession vendors nationwide
Monitor vendor performance using KPIs
Ensure all repossession activities comply with federal, state, and local regulations (FDCPA, UCC, CFPB guidelines, etc.)
Conduct audits and investigations into vendor conduct and recovery incidents
Manage assignment distribution, tracking, and resolution through repossession management platforms (e.g., RDN, ClearPlan, Recovery Connect)
Resolve escalated issues with customers, agents, or internal departments
Analyze data to identify trends, coverage gaps, and cost-saving opportunities
Collaborate with Loss Mitigation, Legal, and Remarketing teams to streamline recovery processes
Have an entrepreneurial spirit and serve as an advocate for our customers and vendors
Thrive in a fast paced, rapidly changing environment, acquiring and maintaining high levels of product, service, and process knowledge
Be innovative, highly organized, and have a measurable, demonstrated ability to drive business results while delivering superior service to our customers
Demonstrate the ability to work remotely and independently with ample self-motivation and discipline
Possess superior relationship building skills
Have exceptional written, verbal, and presentation skills
Cultivate a desire for learning and personal growth with the ability to use feedback in a positive way with personal accountability
This position does require onsite attendance
This role is hybrid, where you will be expected to spend 3 days per week working in office and the remainder of the week working virtually
The role also requires around 25% travel
Preferred
Bachelor's Degree or military experience
At least 7 years of experience in repo operations or vehicle remarketing or skip tracing
At least 5 years of vendor management experience
At least 3 years of experience using RDN, RecoveryConnect, or Repo Systems
At least 2 years experience in process or project management
Benefits
Performance based incentive compensation
Cash bonus(es)
Long term incentives (LTI)
Comprehensive, competitive, and inclusive set of health, financial and other benefits
Company
Capital One
Capital One is a financial services company that provides banking, credit card, auto loan, savings, and commercial banking services.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$5.45BKey Investors
Berkshire Hathaway
2025-09-11Post Ipo Debt· $2.75B
2025-01-30Post Ipo Debt· $1.75B
2023-05-15Post Ipo Equity· $954M
Leadership Team
Daniel Arellano
Senior Vice President, Business Cards and Payments
Justin Burch
Senior Vice President
Recent News
2026-01-25
2026-01-25
2026-01-25
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