Customer Support Center Specialist jobs in United States
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Tucson Unified School District (TUSD1.org) · 12 hours ago

Customer Support Center Specialist

positionTucson, AZ
timeFull-time
remoteOnsite
seniorityMid Level
money$19.81/hr - $23/hr
date4+ years exp

Tucson Unified School District (TUSD) is seeking a Customer Support Center Specialist to provide high-level customer service to its sites, departments, staff, and families. The role involves analyzing and resolving problems while initiating work orders.

Education Management

Responsibilities

Provides a high level of customer service to Tucson Unified School District (TUSD) sites, departments, staff, and families
Analyzes, determines, resolves problems and initiates work orders

Qualification

Customer support experienceTechnical support trainingMicrosoft Office SuiteITIL foundationsBilingual English/SpanishCommunication skillsCritical thinking

Required

High School Diploma or G.E.D
Four (4) years progressively responsible experience in customer support setting responding to issues related to technology support, transportation service, building maintenance & repair, or similar
Experience providing training and/or technical support to personnel
Proficient using enterprise applications including but not limited to email, calendar, word processing, spreadsheets, presentations, and database programs
60 Semester Hour Credits in a related field
Two (2) years of the above experience
Technical certification in any of the following: Microsoft Technology Associate (MTA), Microsoft Certified System Engineer (MCSE), Windows, Microsoft Office Suite, or Network+ or similar
Two (2) years of the above experience
Strong verbal & written communication skills in English and a demonstrated ability to read and comprehend written/graphic and oral instructions

Preferred

Experience with ITIL foundations, service desk help/ticket management software, and/or Help Desk related certificate desirable
Ability to think critically and solve problems
Bilingual English/Spanish

Company

Tucson Unified School District (TUSD1.org)

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Are you looking for a great education for your child or an amazing teaching opportunity? Tucson Unified has great options for you! As the largest school district in Southern Arizona, Tucson Unified offers more unique learning opportunities than any other district in the region.
dateFounded in 1867
location
Tucson, Arizona, US
people-size5001-10000 employees
web-link
http://www.tusd1.org

Funding

Current Stage
Late Stage

Leadership Team

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David Barnes
SCHOOL SAFETY MONITOR
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