Prodware Solutions · 22 hours ago
Customer Service Representative / Transfer Agent
Hartford, CT
Full-time
Onsite
New Grad, Entry LevelProdware Solutions is a company that specializes in transfer agency services. They are seeking a Customer Service Representative / Transfer Agent to respond to customer inquiries regarding account transfers and shareholder transactions while delivering exceptional client service and maintaining compliance with regulatory requirements.
ConsultingInformation TechnologyInternet of Things
Hiring Manager
Harish Kumar
Responsibilities
Respond to customers via phone (voice) regarding transfer agency services, including account transfers, shareholder transactions, and account maintenance
Deliver first class inbound client service (customer service) in every single contact as part of our Fund Services operations
Strong communication skills, both verbal and written, with the ability to convey complex information clearly and professionally
Exceptional analytical and problem-solving skills and attention to detail, with the ability to analyze data and identify solutions to client inquiries and issues
Superb willingness to resolve client’s issues or provide the best alternative solutions, resolving client friction points
Outstanding client service skills through NPS and its driver indices, compliance, and efficiency metrics delivering best in class experience for all our clients, with full understanding of the complexity of their concerns
Stay informed about market trends, regulatory changes, and industry developments relevant to investment banking operations
Document all client interactions, inquiries, and recommendations accurately and maintain comprehensive records in accordance with regulatory requirements and company policies
Participate in training sessions and professional development activities to enhance knowledge and skills relevant to wealth management, financial planning, and client service
Strong team player mindset to excel not only individually but as a team through strong collaboration
Develop and execute sound action plans that will result to outstanding results in key performance measures
Assist the managers with deep dive discussions and remediation of top pain points to help improve performance
Collaborate with internal teams, including financial advisors, portfolio managers, and estate planning specialists, to address client needs, resolve issues, and coordinate service delivery
Process shareholder requests accurately and efficiently, including purchases, redemptions, exchanges, and account updates
Assist clients in completing required documentation for account transactions and ensure compliance with regulatory requirements
Investigate and resolve customer issues or discrepancies related to account transactions, shareholder records, and transfer agency processes
Educate clients on transfer agency procedures, policies, and regulations to facilitate smooth transactions and ensure client understanding
Qualification
Required
Call center background with heavy call volumes
Experience with Transfer Agency Services for investment funds and securities, mutual funds, ETFs, hedge funds, and private equity
Experience with account transfers, shareholder transactions, and account maintenance
Strong communication skills, both verbal and written
Exceptional analytical and problem-solving skills
Attention to detail
Willingness to resolve client's issues or provide alternative solutions
Outstanding client service skills
Ability to stay informed about market trends, regulatory changes, and industry developments
Ability to document all client interactions accurately
Participation in training sessions and professional development activities
Strong team player mindset
Ability to develop and execute sound action plans
Ability to assist managers with discussions and remediation of pain points
Collaboration with internal teams to address client needs
Preferred
Experience with retirement products like IRA's and Roth IRA
Company
Prodware Solutions
Prodware Solutions provides IT consulting services and oracle JD Edward solutions.
Founded in 2014
501-1000 employees
H1B Sponsorship
Prodware Solutions has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (14)
2024 (14)
2023 (9)
2022 (10)
2021 (15)
2020 (36)
Funding
Current Stage
Late StageLeadership Team
Abhinav Mittal
Co-Founder & EVP
Sohil Kothari
Founder and Managing Partner
Company data provided by crunchbase