Points North · 13 hours ago
Senior Product Owner
Bloomington, MN
Full-time
Hybrid
Senior Level
$100K/yr - $135K/yrPoints North is looking for a Senior Product Owner to own product decisions and drive hands on execution for an established B2B software application that streamlines complex payroll calculations and compliance reporting. The role involves working cross-functionally to stabilize and improve legacy systems while developing new capabilities to enhance client retention and satisfaction.
AccountingComplianceSoftware
Hiring Manager
Ashley Ross (Fogarty)
Responsibilities
Own product direction and day-to-day product decisions for core platform capabilities in alignment with our overall company objectives
Define measurable outcomes and priorities that balance stability and retention, customer value, and modernization
Partner with Engineering on the overall product roadmap with a focus on determining what will deliver the most value to our clients and our business
Write epics, user stories, and detailed acceptance criteria that engineers and QA can build and test against with confidence
Conduct discovery and user research: customer interviews, workflow mapping, pain point validation, and value testing
Maintain an organized product ticket backlog for our client-facing teams, while prioritizing the development backlog, refining continuously in partnership with Engineering and ensuring work is ready for development
Triage defects and production issues in partnership with Implementation, Client Support and Engineering. Prioritize fixes based on customer impact, risk, and business outcomes
Participate in our Agile product development process
Drive improvements in reliability, performance, accuracy, and usability across complex payroll/compliance workflows
Ensure changes preserve the trust we have with our clients by considering and mitigating impacts to their existing workflows
Partner with Support and Implementation to reduce friction, improve tooling, and increase effectiveness with clear, measurable outcomes
Use data and feedback loops (support trends, customer escalations, implementation insights, adoption signals) to target improvements that move retention
Own requirements, documentation and outcomes for integrations with our partners
Translate integration needs into clear product workflows, API requirements, data mapping expectations, and operational support considerations
Coordinate and deliver release communications (what changed, who it impacts, why it matters, how to use it)
Partner with Marketing on positioning/enablement, while personally owning release comms and internal readiness
Qualification
Required
Proven, extensive professional experience in product management experience with B2B SaaS products, ideally with complex financial calculations and integrations with payroll or ERP systems
Proven ability to be a strong individual contributor: owning outcomes end to end from discovery to delivery to results
Experience working with legacy systems and improving them incrementally while supporting production reliability
Strong track record partnering closely with Engineering and QA, with comfort going deep into edge cases, tradeoffs, and technical constraints
Demonstrated capability to define and deliver API based integrations, including understanding: Integration patterns (REST APIs, webhooks, file-based interchange where applicable), Data mapping/validation, error handling, reconciliation, and operational support needs, Enterprise integration expectations (security, reliability, versioning, backward compatibility)
Excellent written communication (clear requirements, decision logs, release notes, stakeholder updates)
Comfortable working cross functionally with Support, Implementation, Sales, SMEs, and Finance—driving alignment and momentum
Preferred
Familiarity (not necessarily expertise) with one or more of: Prevailing wage compliance (federal/state/local), certified payroll reporting, Union payroll rules, fringes, classifications, rate changes, Construction payroll/compliance operations
Experience in regulated domains where accuracy and explainability are critical (payroll, tax, HR, compliance, fintech)
Experience improving product ops fundamentals: intake/triage, backlog health, release readiness, incident learning loops, customer feedback systems
Working Style Fit, you will likely thrive in this role if you: Like being close to the work: writing, refining, triaging, talking to customers, and shipping continuously, Can balance 'keep the lights on' with meaningful forward progress, Prefer influence through clarity and execution over authority or managing a team, Are energized by complexity and can translate it into simple, usable experiences
Benefits
Health Insurance: Comprehensive medical, dental, and vision plans are available to keep you and your family healthy.
Retirement Savings: Invest in your future with employer-matching contributions to a SIMPLE Traditional and/or ROTH IRA plan.
Time Off: Generous PTO, paid holidays, and Volunteer Time Off (VTO) are offered so that you can take time to recharge and give back to what matters to you.
Growth Opportunities: Professional development is encouraged whether it be in training, certifications, or other opportunities to boost your career.
Flexibility: Depending on the role, remote or hybrid arrangements may be made available to fit your lifestyle and business needs.
Company
Points North
Points North is a compliance software firm.
Founded in 1994
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Craig Rees
Product Owner and Strategic Partnerships
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