Saint Joseph's College · 19 hours ago
IT Support Technician II
Standish, ME
Full-time
Onsite
Mid Level
3+ years expSaint Joseph's College is hiring for the full-time position of IT Support Technician II. The role involves providing high-quality technical support and customer service to students and faculty while assisting the IT department with daily operational needs and troubleshooting desktop hardware and software.
EducationHigher EducationUniversities
Responsibilities
Supports the department of Information Technology by acting as the main liaison for student and faculty inquiries, delivering high-quality technical support and customer service
Assisting the Help Desk and IT Department with daily operational needs and support organizational IT requirements
Effectively supporting desktop application software and maintain/troubleshoot desktop hardware
Assisting AV Coordinator with set-up for events when appropriate/applicable
Using IT Department tools such as, but not limited to, ticketing, remote access, in-person, and knowledge base repository to address inquiries
Addressing connectivity issues (WiFi, VPN, remote access)
Assisting with classroom information technology needs, such as but not limited to, projectors and smartboards
Serving as a technical escalation point for Help Desk
Creating, modifying, and deactivating accounts; managing permissions and passwords
Assisting with maintaining technical documentation, user guides, and internal knowledge resources
Assisting with prioritizing and resolving tickets in a tracking systems ensuring high standard service level agreements are met
Ensuring complex problems are escalated
Supporting the administration of online productivity and collaboration tools
Installing, configuring, maintaining laptops, desktops, and other end user devices
Monitoring and administration of Google Workspace/O365
Assisting with maintaining campus hardware inventory
Participating in a review, evaluation and recommendation of solutions relating to hardware and software acquisitions and/or network updates
Participating in research and development initiatives and provides assistance in implementation of new technologies
Maintaining currency of knowledge with respect to technology, equipment, applicable laws, regulations, standards and/or systems
Ensuring effective network connectivity to devices and provide essential knowledge regarding network connectivity troubleshooting
Follows guidelines regarding best practices for cybersecurity as well as physical security
Qualification
Required
Associate degree in Information Technology or a related field
A combination of at least 3 years of experience and education in IT support with a focus on desktop support and troubleshooting
Advanced knowledge of Microsoft Desktop Operating Systems (Windows 10 and above)
Advanced working knowledge of macOS/iOS
Proficient in installing, configuring, and deploying computer hardware with a thorough understanding of modern hardware and software
Previous experience working with ticketing systems, RATs, RMM, and other infrastructure and end-user support tools
Working knowledge of Active Directory/LDAP
Knowledge of TCP/IP, DNS, DHCP, and other networking protocols
Strong interpersonal skills with the ability to communicate and work well with others in a fast-paced environment
Show initiative and accountability for assigned outcomes
Learn actively from both successes and failures while solving new problems
Strong organizational skills and communication skills (both verbal and written)
Ability to work in a fast-paced environment where deadlines are essential and multiple projects are worked simultaneously
Highly proficient in troubleshooting techniques in relation to application software and operating systems; requires strong critical thinking and analytical skills
Must demonstrate teamwork skills and a willingness to help others
Possesses a positive attitude to foster a cohesive working environment
Ability to maintain confidentiality and discretion
Preferred
Certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator, or ITIL Foundation
Company
Saint Joseph's College
Saint Joseph’s College of Maine is where community grows - on campus, online, and around the world.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$0.17MKey Investors
Maine.gov
2022-12-13Grant· $0.17M
Leadership Team
Jonathan Greven
Sr. VP Finance & Administration - Chief Financial Officer
Chip Stiles
Associate Vice President & Chief Information Officer
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