Mindlance · 1 day ago
Logistics - Route Service Representative
Erie, PA
Full-time
Onsite
Entry Level
1+ years expMindlance is a company that is seeking a Route Service Representative (RSR) to act as an ambassador for Quest Diagnostics. The RSR will perform day-to-day route operations by serving client needs related to tracking, sorting, storing, and transporting patient specimens and other materials.
Human Resources
Responsibilities
Responsible for compliance with all processes including and not limited to: timekeeping, attendance and punctuality, vehicle safety and cleanliness, safety and OSHA requirements, handheld /scanning device and usage, proper handling and storage of all samples from the client office to the drop off point, proper packing of specimens for shipment, end of day vehicle checks, dress code, code of conduct and all Company / Regional / Logistics policies and procedures
Responsible for the safe and timely transportation of specimens, supplies, reports, equipment and materials to the appropriate destination
Responsible for operating company vehicle safely as well as maintaining a valid driver's license and driving record within acceptable company guidelines
Ensure route is started with proper equipment tools. i.e., route scanner sync/paper logs, carry bag, properly prepared coolers for 3 separate thermal storage, dry ice, cell phone, keys, door hangers, observation reports, etc
Follow route as scheduled/sequenced while allowing for will-call stops and special pickups
Maintain specimen integrity at all times, including the utilization of specimen carry bag to transport specimens from client office/lock box to vehicle by temperature
Follow all scan/documentation requirements including but not limited to tissue/irreplaceable and frozen tracking processes
Place 'Door Hanger' for will-call clients with no specimens out. Place 'Door Hanger' for Daily clients who regularly provide specimens but none are available at scheduled pick up. The RSR is required to notify their Supervisor and/or Team Leader of service issue for a next morning follow up
Communicate with Dispatch before leaving an area to ensure will-calls have been cleared
Keep route information, sequencing and all client notes up to date
Attendance and punctuality in meetings and training sessions
Meet all training requirements in a timely manner as assigned
Properly care for and maintain company equipment including scanners, telephones, vehicles etc... Communicate any deficiencies with equipment
Document and provide appropriate client satisfaction information to Logistics Management
Maintain professionalism and a service orientation with clients using Everyday Excellence and the Five Guiding Principles
Demonstrate Everyday Excellence in the Quest Behaviors; Agility, Customer Focus, Transparency, United as One Team and Performance Oriented
Qualification
Required
Valid Driver's license with a minimum of 1 year driving experience and documentation of a Motor Vehicle Record with three moving violation convictions within the previous 36-month period
Preferred
1 year of experience in a customer service, logistics, or delivery related job strongly preferred
General computer knowledge and experience with handheld scanner equipment preferred
Company
Mindlance
Mindlance is a Staffing and Recruiting company which provides multi-vertical staffing services
1001-5000 employees
H1B Sponsorship
Mindlance has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (71)
2024 (53)
2023 (37)
2022 (72)
2021 (36)
2020 (40)
Funding
Current Stage
Late StageLeadership Team
R
Rajat Paul Dhall
Co-Founder & Managing Director
V
Vik Kalra
Co-Founder and Managing Director
Recent News
2025-11-19
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2025-04-14
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