Alpha Consulting Corp. · 1 month ago
CSC Customer Service Specialist 1
Temple, TX
Full-time
Onsite
New Grad, Entry Level
$18/hr - $18/hrAlpha Consulting Corp. is recruiting for a Customer Service Specialist 1 for one of their direct clients in the US. The role involves handling a high volume of calls, requiring quick thinking and adaptability to manage various customer inquiries and dispatching needs.
ConsultingPharmaceuticalStaffing Agency
Responsibilities
Handle 175–300 calls per day during Day Shift and 150–200 calls per day during Second Shift, with over 100 calls on busy nights
Route calls appropriately and manage unique or challenging situations on calls
Monitor medical support and emergency calls
Qualification
Required
Must be a quick thinker, able to handle unique or challenging situations on calls
Should be able to think quickly and adapt during calls
Must know how to route calls appropriately
During the interview, candidates will be assessed on their ability to multitask effectively
Preferred
Dispatcher experience is a plus, but not mandatory
Company
Alpha Consulting Corp.
Alpha Consulting Corp. has been exceeding expectations in the IT, pharmaceutical, and clinical staffing business since 1994.
Founded in 1994
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase