Elmet Technologies · 9 hours ago
Customer Service Representative
Euclid, OH
Full-time
Onsite
Mid Level
3+ years expElmet Technologies is a leading producer of high-performance metals including tungsten, molybdenum, tantalum and niobium. They are currently sourcing candidates for an Account Sales Representative who will be responsible for timely and accurate processing of customer inquiries, quotations, and orders, while serving as a liaison between customers and internal departments.
Consumer GoodsManufacturingMining
No H1B
U.S. Citizen Only
Responsibilities
Confers with customers and Sales Managers by telephone and email in order to provide information about products and services to take orders or cancel accounts or to obtain details of complaints
Responsible for timely and accurate processing of customer inquiries and orders from quotation through delivery
Directs customer complaints through proper channels and where appropriate recommends corrective actions
Collaborates with Operations and Supply Chain and Logistics to ensure on-time delivery
Complies with import/export requirements and coordinates transport of orders with Logistics department
Ensures material availability in line with sales forecast to meet customer demands for products by apprising management of inventory shortages or overstocking
Communicates inventory deviations to appropriate personnel and administers consignment inventory within parameters of customer contract
Develops strong working relationship with customers and internal departments
Keeps at all times a professionally organized working environment, including updating of lists and reports, maintaining of correct and complete order files, disposal of obsolete documents and papers, proper maintenance of email account
Follows established protocol for Voice Mail messages and email Out of Office
Qualification
Required
High school diploma or equivalent
Ability to communicate proficiently both orally and in writing using the English language
Competencies include Customer orientation, result orientation, effective communication, teamwork and cooperation, relationship building, self-confidence, organizing and planning
Business needs and trade compliance requirements mandate that this position be held by a U.S. Citizen or U.S. Permanent Resident
Preferred
3-5 years of experience in technical/industrial customer service, manufacturing or corporate logistics is preferred
Experienced with electronic business systems such as CRM and/or SAP, ETQ
Understanding of trade compliance and knowledge of import/export procedures is a plus
Proficient in Microsoft Office products
Benefits
Medical
Dental
Vision
401(k) with company match
Retirement contribution
Company
Elmet Technologies
Elmet Technologies is a mining & metals company that manufactures molybdenum and tungsten products.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$4.55MKey Investors
Maine Technology InstituteSeacoast Capital Partners
2017-09-04Grant· $0.1M
2015-12-15Grant· $0.02M
2015-01-27Acquired
Leadership Team
Derek Fox, CPA
Chief Financial Officer
Marie Dialessi
Chief Commercial Officer (CCO)
Recent News
2025-09-12
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2025-09-10
Company data provided by crunchbase