Abacus Service Corporation · 1 week ago
Customer Service Representative
Columbus, OH
Full-time
Onsite
Entry Level
3+ years expAbacus Service Corporation is seeking a Customer Service Representative to provide administrative support in the Mobility Services Department. The role involves interacting with customers, providing information on paratransit services, and ensuring a positive customer experience.
Health CareInformation Technology
Responsibilities
Provides administrative support to the Mobility Services Department
Interacts with Mainstream customers and potential applicants, relatives of Mainstream customers and applicants, human service providers, and advocacy groups for individuals with disabilities to provide general information on paratransit services, policies and procedures
Supports the paratransit service operation by performing routine duties; opens and distributes departmental mail; staffs the paratransit information telephone line; answers and screens incoming telephone calls, answering general questions when applicable or referring them to the appropriate staff member. If information gathering is necessary, compiles and returns responses to customer requests and inquiries
Counts, maintains and distributes Mainstream pass, ticket inventory and merchandise sales for the organization
Promotes a positive customer experience by offering support and guidance to individuals requiring assistance with Mainstream service information, including purchasing tickets, the eligibility process, and Mainstream Lost and Found
Assess Customer needs; exercise good oral and written communication skills, whilst articulating relevant information and directions in an organized and concise manner; takes proactive steps to maintain positive experiences
Informs customers about new product/service features and functionalities; collaborates with various team members across departments to problem solve and exceed customer expectations
Operates Cisco/Finesse phone system, multi-display computer, copier and other office equipment. Uses COTA email and other software to handle general inquiries
Handles customer contacts and ensures accuracy when relaying information to Customer Care personnel; exhibits empathy and understanding when interacting with customers regarding contacts
Performs other duties as assigned
Regular, predictable and punctual attendance required
Qualification
Required
Requires a High School Diploma or GED, and three (3) years of experience in a professional or office environment
Knowledge of Trapeze and Microsoft Office, including Excel, Word, Outlook, and PowerPoint
Knowledge of standard office practices and procedures, current office technologies and keyboarding
Skills in verbal and written communication
Skills in human relations
Ability to communicate effectively orally and in writing using all available mediums (i.e., E-mail, voice mail, correspondence)
Ability to lift heavy/bulky packages and endure long periods of walking and driving
This position requires exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force to move objects
Fingering: Picking, pinching, typing, or otherwise working, primarily with fingers rather than with the whole hand as in handling
Hearing: Perceiving the nature of sounds at normal speaking levels with or without correction
Mental Acuity: Ability to make rational decisions through sound logic and deductive processes
Repetitive Motion: Substantial movements (motions) of the wrist, hands, and/or fingers
Speaking: Expressing or exchanging ideas by means of the spoken word including the ability to convey detailed or important spoken instructions to other workers accurately and concisely
Visual Acuity: Have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; and/or extensive reading
Company
Abacus Service Corporation
Abacus Service Corporation is provides IT solutions for global health care businesses.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
S
Sam Akunuri
Founder and COO
Company data provided by crunchbase