Mindlance · 2 months ago
IT Support Associate
Memphis, TN
Full-time
Onsite
Mid Level
3+ years expMindlance is a company seeking an IT Support Associate to provide basic IT systems support to end users. The role involves responding to support requests, documenting issues, and ensuring timely resolutions while maintaining high customer satisfaction.
Human Resources
Responsibilities
Identifies, researches, resolves, and responds to a high volume of simple to moderately complex issues or questions received from internal and external customers
Provides status and follow-up information to internal or external customers
Escalates calls to the appropriate departments
Documents customer issues in call tracking system timely and accurately
Assists real-time in the resolution of support issues to decrease downtime and to bring about high levels of satisfaction
Keeps current on policies and relevant product and industry trends in order to provide technically accurate solutions to customers
Provides support after hours via on-call cell phone
Performs other duties as assigned
Supports the organization's quality program(s)
Qualification
Required
Customer Service & entry level technical support
Three (3) years of computer systems related experience or equivalent combination of education and experience required to include two (2) years propriety software support experience and one (1) year Windows operations system troubleshooting experience
Strong computer knowledge including, but not limited to, Windows OS, Outlook and Microsoft Office
Strong oral, written and business communication skills
Analytical, interpretive and decision-making skills
Strong organizational skills
Excellent interpersonal and customer service skills
Excellent negotiation and conflict resolution skills
Strong stress and time management skills
Ability to work in a team environment
Ability to meet or exceed Performance Competencies
Credit security clearance, confirmed via a background credit check
Preferred
Associate degree in a computer technology field
JURIS or claims management application experience
Company
Mindlance
Mindlance is a Staffing and Recruiting company which provides multi-vertical staffing services
1001-5000 employees
H1B Sponsorship
Mindlance has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (71)
2024 (53)
2023 (37)
2022 (72)
2021 (36)
2020 (40)
Funding
Current Stage
Late StageLeadership Team
R
Rajat Paul Dhall
Co-Founder & Managing Director
V
Vik Kalra
Co-Founder and Managing Director
Recent News
2025-11-19
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2025-05-17
2025-04-14
Company data provided by crunchbase