Lifelancer · 1 week ago
Inbound Customer Service Representative
United States
Full-time
Remote
Entry Level
2+ years expLifelancer is a talent-hiring platform in Life Sciences, Pharma and IT. They are seeking an Inbound Customer Service Representative to enroll qualified patients into support programs, triage callers, and maintain quality standards for client programs.
Artificial Intelligence (AI)BiopharmaBookkeeping and PayrollEmploymentFreelanceHealth CareLife ScienceOnline PortalsPharmaceuticalRecruiting
Responsibilities
Enroll qualified patients into patient support programs and other manufacturer offers
Triage callers to the appropriate resources and provide program-level information
Intake product quality complaints or adverse events
Pre-screen potential volunteers for enrollment into clinical/medical research trials
Maintain excellent quality standards for all client programs by adhering to program scripts and guidelines
Qualification
Required
Associate's Degree or equivalent work-related experience
Minimum of 2 years work experience in a call center setting preferred
Excellent verbal, written, and listening communication skills
Competency with a computer keyboard and mouse
Pleasant telephone manner
Preferred
Bachelor's degree preferred
Experience working remotely preferred
Benefits
Accrued time off
Medical
Dental
Vision
401k
Disability & life insurance
Paid maternity and paternity leave
Employee discounts and exclusive promotions
Recognition programs, contests, and company-wide awards
Company
Lifelancer
Lifelancer is a global platform for talent hiring in Life Sciences, Pharma, Healthtech & IT
11-50 employees
Funding
Current Stage
Early StageTotal Funding
$0.68M2025-03-01Pre Seed· $0.24M
2024-03-01Pre Seed· $0.11M
2023-03-01Pre Seed· $0.12M
Leadership Team
J
Jayesh Pandya
Co-Founder & CEO
Company data provided by crunchbase