KaylaTek® · 2 weeks ago
Cyber Operations Watch Technician-Swing Shift
United States
Full-time
Remote
Mid, Senior Level
$105K/yr - $110K/yr
5+ years expKaylaTek is a company supporting the AFNCR contract, providing high visibility IT services for the Air Force. The Cyber Operations Watch Technician role involves providing installation and support services for computer hardware and software, troubleshooting IT-related issues, and offering after-hours support as necessary.
Artificial Intelligence (AI)Cyber SecurityInformation Technology
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Provide installation and support services for computer hardware, standard and local software applications, communications, e-mail accounts, desktop and laptop systems, multi-function output devices, and computer support to both local and remote users
Installation services include managing the setup, installation, moves, adds, and changes for IT hardware and software. Assist users with hardware, software, and operational support requirements using industry standard practices. Tickets will be retrieved from the Remedy system
Troubleshoot IT related hardware, e.g., computers, laptops, printers, scanners, speakers, PDA's, cell phones, monitors, desktop cameras, and other peripheral devices, software, etc., to determine the best method of repair
When necessary coordinate the repair activities with the manufacturer or extended warranty vendor. Have basic LAN (Local Area Network) and WAN (Wide Area Network) operational knowledge and/or general working knowledge of how devices on a network communicate with each other
Provide IT services for MS Internet Explorer applications, and common system software
Provide IT infrastructure after hours & weekend support as necessary
Qualification
Required
High School Diploma/GED with 5+ years of relevant experience or Bachelor's degree with 2+ years of relevant experience. Additional years of related experience, training, and/or certifications accepted in lieu of a degree
Currently possess a minimum DOD_8570 IAT2 certification
Currently possess a DoD Top Secret security clearance with the ability to obtain SCI
Preferred
Working knowledge of Remedy and building reports for SLA Management
Military experience and comfortable working with Senior Military Leaders in a faced paced environment
Successful completion of military/civilian communications electronics and information technology courses
Successful completion of technical training associated with operations and maintenance of a Tech Control Facility equivalent to that required for US military AFSC 3C2X1, MOS 31P, or EC2318, Communications-Computer Systems Control Technician or the equivalent civilian training and work experience in a same or similar civilian or military systems control facility is required
Experience working telecommunications and information technology systems in a command center environment including a background in one or more of the following areas: Cryptographic Systems, Defense Red Switch Network, Tech Control, Command and Control Computer Systems, and Nuclear Command and Control
Benefits
Medical
Dental
Vision
401(k)
ST/LT Disability
Life and AD and D Insurance
Paid Time Off
11 Paid Holidays
Employee Assistance Program (EAP)
Professional Development / tuition reimbursement Program
Military Leave/Differential Pay Support
And more!
Company
KaylaTek®
KaylaTek, a Woman-Owned, Small Disadvantaged Business (SDB), is a Command, Control, Communication, Computers, Intelligence, Surveillance, and Reconnaissance (C4ISR) mission-focused company.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Joe Burke
Vice President and Co-Founder
Company data provided by crunchbase