SageSure · 17 hours ago
End-User Computing & IT Support Administrator
Sarasota, Florida, United States
Full-time
Hybrid
Entry, Mid Level
2+ years expSageSure is an insurance management company that supports a remote workforce. The End-User Computing & IT Support Administrator is responsible for providing Tier 1 and Tier 2 support in a cloud-only environment, focusing on user experience and operational support across Microsoft 365 and related security platforms.
Commercial InsuranceFinancial ServicesInsuranceProperty Insurance
Responsibilities
Provide Tier 1 and Tier 2 support for Windows 10/11 devices, Microsoft 365 applications, and approved SaaS tools
Support users across Exchange Online, Outlook, Teams, OneDrive, and SharePoint Online
Assist with user account administration in Entra ID (Azure AD), including user creation, licensing, group membership, and access troubleshooting
Provision and support endpoints using Microsoft Intune, including:
Device enrollment and Autopilot support
Compliance policies and security baselines
Application installation and troubleshooting
Support remote users in a zero-trust environment, including:
Zscaler connectivity and access issues
CrowdStrike agent health and user impact troubleshooting
Proofpoint quarantine, phishing reports, and email delivery issues
Assist users with MFA, Conditional Access, and authentication issues
Support onboarding and offboarding processes for employees, including device setup and access validation
Escalate complex or security-related issues to Systems Administration or Security teams as appropriate
Document solutions and contribute to internal knowledge bases and support documentation
Maintain a high level of customer service while managing multiple requests and priorities
Qualification
Required
2–4 years of experience in IT support, desktop support, or end-user computing roles
Strong working knowledge of Windows 10/11 and Microsoft 365 applications
Familiarity with Entra ID (Azure AD) and cloud-based user administration
Experience supporting devices managed by Microsoft Intune
Ability to troubleshoot hardware, software, identity, and connectivity issues
Experience supporting remote or distributed workforces
Strong communication skills and a customer-first mindset
Ability to work independently while following documented procedures
Preferred
Experience in a cloud-only or Azure-first environment
Familiarity with security tools such as Zscaler, CrowdStrike, Proofpoint, and Qualys
Experience assisting with device migrations or tenant transitions
IT certifications
Experience working in regulated or security-focused environments
Benefits
Generous health benefits
Tuition reimbursement
Wellness allowance
Paid volunteer time off
A matching 401K plan
And more
Company
SageSure
SageSure offers property and casualty insurance solutions tailored for homeowners in regions prone to natural catastrophes.
1001-5000 employees
H1B Sponsorship
SageSure has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (7)
2024 (3)
2023 (4)
2022 (2)
2021 (1)
2020 (2)
Funding
Current Stage
Late StageTotal Funding
$900MKey Investors
Wintrust FinancialAres ManagementCitizens Bank
2025-07-11Debt Financing· $100M
2023-05-16Private Equity· $250M
2023-03-28Debt Financing· $50M
Leadership Team
Terrence McLean
Co-Founder, President, and CEO
C
Colin Smith
Chief Operating Officer
Recent News
2026-01-05
Business Wire
2025-12-01
2025-10-03
Company data provided by crunchbase