GuideStar Eldercare · 1 day ago
Account Manager
Cleveland, OH
Full-time
Onsite
Entry, Mid Level
1+ years expGuideStar Eldercare is the national leader in neurobehavioral long-term care services, providing expert neuropsychiatric and dementia care services. The Account Manager will focus on vertical sales within contracted long term care facilities while managing service implementations and building relationships with existing customers.
Health CareRetirement
Responsibilities
The AM agrees to work as reasonably scheduled by Company
Primary function of this role is to meet vertical sales goals established within the Heads in Beds (HIB) initiative. Autonomous field sales (growing referrals), independent decision-making, and building relationships with clients
Must have reliable transportation between home and all assigned facilities in sales region
Manages the implementation of GSE services with facility sites
Provide education to facility staff regarding the referral process as well as informational materials
Support clinician-facility interactions and serve as liaison; introduce providers to key facility personnel and expediate the onboarding (including facility walk-thru) and support of clinical providers with administrative issues encountered in facilities (passwords, EMR access, etc.)
Develop client service improvement strategies in conjunction with GSE regional, clinical, marketing, and operations management/teams. Lead the implementation of such strategies
Serve as primary GSE contact with facility staff. Maintain up-to-date records of facility contacts. Perform soft surveys of customer satisfaction. Track and trend client issues to identify patterns that require process improvement
Services provided by the AM shall be performed almost exclusively at independent and distinct facilities (i.e. nursing homes and assisted living facilities). Travel by car may be required daily, of which overnight stays may be approximately 5-10%
Meet established monthly vertical sales goals for Heads in Beds initiative
Performs audits to identify patients within facilities who are eligible for GSE services. Consult with long term care facility staff to strategize and implement a referral plan
Maintain and grow relationships with staff at client facilities
Qualification
Required
High School diploma or GED equivalent required
1-3 years of proven successful field sales experience OR 1-3 years of experience in an administrative role at a long-term care facility
Proven ability to work autonomously with little direct supervision
Excellent proficiency in customer service and sales
Organized and resourceful. Excellent time management skills. Ability to multi-task
Available for remote work or facility events some evenings and weekends
Proficiency with MS Office suite of products, especially Word, Excel, and PowerPoint
Able to effectively and professionally communicate with individuals at all levels of GSE or client organizations
Able to pass background testing, including motor vehicle record review and drug screening
Valid driver's license
Active auto insurance policy
Must have reliable transportation to convey you to facilities within your assigned region reliably and without reasonable limitation
Must be able to drive an average of two to four (2-4) hours daily between home and all assigned work facilities
Ability to drive in the dark is required
Must be able to transition between stationary positions and moving about facilities
May occasionally need to position self to reach items under or behind desks
Opens and closes doors
Often operates a laptop
Occasionally climbs stairs
Occasionally moves or transports supplies weighing up to 10 lbs
Constantly communicates with facility staff, clinicians and GSE corporate office (marketing, clinical leads, scheduling)
Engages in audits and in person conversations
Must be able to exchange accurate information in these situations
Must be able to perceive information displayed on device monitors from short distances
Must be able to identify and understand information on road signs
Able to understand direction and adhere to established procedures for sales and marketing within the GSE Model
Must express or exchange ideas and meaning with employees
Needs to adapt well in the face of workplace stressors such as traffic, customer service complaints, schedule changes, changes in strategic direction, competing priorities of high significance to the successful function of the company
Able to consistently demonstrate adaptability and flexibility in the midst of quickly changing priorities
Preferred
Bachelor's degree in Social Science/Social Work preferred
Benefits
Employee's medical premiums are 100% company paid
$50,000 in basic life and AD&D insurance coverage is provided
GuideStar 401(k) plan
3 weeks (15 days) paid time off plus 7 paid holidays
Company
GuideStar Eldercare
GuideStar Eldercare is the leader in neuro-behavioral healthcare for geriatric and adult residents in long term care facilities.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Steven Posar, MD
CEO
Ed Shebel
Chief Marketing Officer & Executive Vice President of Development
Recent News
2024-04-06
Company data provided by crunchbase