Honeywell · 10 hours ago
Senior Field Service Supervisor
Houston, TX
Full-time
Onsite
Senior Level, Lead/Staff
10+ years expHoneywell Vindicator is a leader in providing integrated security solutions, and they are seeking a highly motivated and experienced Sr Field Service Supervisor to lead their team. The role involves managing government contracts, leading a team of technicians, ensuring service excellence, and maintaining client relationships.
AerospaceElectronicsInformation TechnologyInnovation ManagementManufacturingService Industry
No H1B
Security Clearance Required
Responsibilities
Managing a portfolio of government contracts within global locations
To lead a team of Field Service Technicians in partnership with Honeywell sub-contractors to deliver planned installation and reactive maintenance service in compliance with contract KPIs, SLA's and Honeywell and Customer requirements
Typical services covered are: Global US Government Customer Base, Vindicator Intrusion Detection Systems, Vindicator Access control systems, Integrated CCTV systems
Lead, mentor, and manage the Professional Services team, fostering a collaborative and high-performance culture
Develop training programs to enhance the skills and knowledge of team members on Honeywell Vindicator systems and integrations
Assign and schedule field service technicians to meet customer demands and service level agreements
Build and maintain strong relationships with key security integrators and customers
Serve as the primary point of contact for escalated service issues and ensure timely resolution
Oversee project planning, execution, and delivery for integrator professional services
Ensure projects are completed on time, within budget, and to the satisfaction of clients
Evaluate existing service offerings and identify areas for improvement
Work closely with the product development team to provide feedback on customer needs and expectations
Maintain a deep understanding of Honeywell Vindicator products and security integration solutions
Provide technical guidance and support to integrators during installation and troubleshooting processes
Develop and track performance metrics to evaluate the effectiveness of the Professional Services team
Prepare regular reports on service delivery, project status, and client satisfaction
Qualification
Required
Bachelor's degree in Business Administration, Computer Science, Engineering, or a related field
Minimum of 10 years of experience in security integration and professional services
10 Years Vindicator Product Experience and experience in building services
Thorough knowledge of Project management & field service operations and financial processes
Proven leadership and team management experience
Strong technical knowledge of security systems, particularly Honeywell Vindicator products
Experience in handling government customers /PSUs
Ability to effectively manage and prioritize multiple projects and tasks
Experience in driving process improvements and implementing best practices
Strong problem-solving and decision-making abilities
Security Clearance
Excellent communication and interpersonal skills
Ability to work in a fast-paced environment and manage multiple projects simultaneously
Familiarity with project management methodologies and tools
Preferred
Relevant certifications in project management (e.g., PMP) or security integration
Experience working with security integrators in a similar role
Understanding of regulatory requirements and standards in the security industry
Benefits
Employer-subsidized Medical, Dental, Vision, and Life Insurance
Short-Term and Long-Term Disability
401(k) match
Flexible Spending Accounts
Health Savings Accounts
EAP
Educational Assistance
Parental Leave
Paid Time Off (for vacation, personal business, sick time, and parental leave)
12 Paid Holidays
Company
Honeywell
Honeywell is a technology and manufacturing company that produces products for the automation, aviation, and energy transition industries.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$11.4M2009-10-27Grant· $11.4M
1985-09-27IPO
Leadership Team
Jim Masso
President & CEO - Honeywell Process Solutions
Vimal Kapur
Chairman and Chief Executive Officer
Recent News
2026-01-23
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