Sub-Zero, Wolf, and Cove Scottsdale · 22 hours ago
Business Analyst - Customer Service
Madison, WI
Full-time
Onsite
New Grad, Entry LevelSub-Zero, Wolf, and Cove is a leading manufacturer of luxury kitchen appliances, known for their commitment to innovation and excellence. The Business Analyst - Customer Service role focuses on enhancing customer experience by aligning business objectives with technology solutions through data analysis and collaboration. The position involves establishing KPIs, collaborating with various teams, and leading projects for connected service applications.
Wholesale
Responsibilities
Establish KPIs to measure the effectiveness of business decisions for connected products, applications, applications and experiences
Identify the best opportunities, using connected data and user feedback, to reduce warranty costs, improve customer experience, and more effectively diagnose and repair products
Collaborate with engineering, IT, and data teams across the organization to maximize customer service potential and value
Ensure connected appliance service applications and user experiences are prepared to support new product launch
Ensure Customer and Field Service needs are met for all corporate connected initiatives
Provide status reports, change requests, and requirements documentation to ensure smooth project and initiative progression
Escalate connected project and process issues appropriately within various project teams and across departments
Prioritize and scope work against the return on investment and guiding organizational principles
Engage with the Customer Service team, Field Service partners, and business leaders to uncover issues and needs to deliver effective features for connected products and applications
Qualification
Required
Bachelor's degree in Business, Information Technology, Engineering OR equivalent experience in a related field
Ability to support and present to stakeholders
Strong problem-solving and data collection skills
Ability to work independently and as part of a team
Strong communication skills and customer-service orientation
Preferred
Continuous Improvement experience (LEAN, Six Sigma, or Similar)
Knowledge of customer data platforms, ERP, and CRM
Some knowledge and understanding of connected devices, internet of things (IoT)
Strong mechanical and technical aptitude
Experience developing and/or supporting mobile applications
Benefits
Competitive compensation based on skills
Industry leading health, dental, and vision plans
Generous 401 (K) savings and profit sharing
On-site UW Health clinic, fitness center, and walking paths
Education assistance and internal training programs
Electric vehicle charging
Maternity & paternity leave
Company
Sub-Zero, Wolf, and Cove Scottsdale
Sub-Zero Group Southwest is the official distributor of luxury kitchen appliance brands Sub-Zero, Wolf, and Cove in Arizona, Las Vegas, NV., New Mexico, and El Paso, TX.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase