Columbia University Irving Medical Center · 13 hours ago
Revenue Cycle Supervisor (Self Pay and Specialty)
New York, NY
Full-time
Hybrid
Mid, Senior Level
$66K/yr - $78K/yr
3+ years expColumbia University Irving Medical Center is seeking a Revenue Cycle Supervisor (Self Pay and Specialty) responsible for managing the relationship with outsourcing partners and overseeing day-to-day operations of the payment posting process. The role involves analytic support, communication with vendors, and ensuring compliance with policies and regulations while promoting a patient-focused culture of service.
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Responsibilities
Day-to-day management of a business unit that is responsible for handling outbound calls (manual and via an automated auto-dialer)
Organizes and supervises staff to work in accordance with operating protocols to achieve maximum efficiency. Promotes a patient-focused culture of service. Assists with the evaluation of ongoing operations and programs on a regular basis for efficient use of resources
Manages “special situation” and/or higher complexity calls escalated by Self-Pay Collections Specialists for resolution
Prepares and distributes weekly/ monthly/status reporting (development/preparation/maintenance of reports)
Assists management in developing, implementing, and revising departmental policies and procedures
Meets regularly with the CRO management team to review trends related to collections and/or billing issues
Reports the status of the Unit with respect to staffing, work tools, reports, potential problems, changes, and requirements to the CRO Revenue Cycle Manager and Director
Monitors inbound telephone queues resulting from successful automated calls
Performs quality reviews on staff by sampling accounts and listening to live calls
Facilitates troubleshooting for revenue cycle work between vendors and departments
Maintain issue trackers and ensure timely resolution. Report operational and system issues
Performs Quality Assurance Audits on all activities contracted to perform on bad debt vendor management. Reports results and works with vendors to remediate any deficiencies
Monitors daily cash deposits and ensures the timely posting of all electronic and manual payments. Reports delays to the Manager
Assists with the International, Grand Rounds, Student-Athlete Program, Virtual Care, Contractual relationships with Professional Sports teams, and other non-standard 3rd parties’ payers and associated processes
Ensures that all accounts within guarantor workqueues are resolved within the guidelines set forth for the team
Participates in meetings to discuss ongoing trends and issues regarding vendor activities
Develops and maintains a good productive and collaborative relationship with departmental management and representatives
Work collaboratively with clinical departments to establish effective communications to further the efficiency of the revenue cycle process
Promotes staff professionalism and performance with coaching, training, and feedback
Assist unit manager with staff performance evaluations. Under the direction of management, takes corrective action with staff in accordance with institutional HR guidelines
Performs other revenue cycle tasks as assigned by management as a member of a large central business office
Represents the FPO on committees, task forces, and work groups as assigned
Conforms to all applicable HIPAA, Billing Compliance, and safety policies and guidelines
Qualification
Required
Requires a bachelor's degree or equivalent in education and experience
Minimum of 3 years of experience in customer service in medical billing or third-party payer environment with knowledge of CPT, ICD-10, and HCPC coding and medical terminology
An equivalent combination of education and experience may be considered
Demonstrated skills in A/R management, Customer Service, problem assessment, and resolution, and collaborative problem-solving in complex and interdisciplinary settings, including strong proficiency in healthcare and payer guidelines as it pertains to billing and reimbursement
Ability to work collaboratively with a culturally diverse staff and patient/family population, strong customer service skills, demonstrating tact and sensitivity in stressful situations
Ability to work independently, follow through, and handle multiple tasks simultaneously
Excellent verbal and written communication skills. Demonstrate ability to interact with a diverse patient population in a professional and courteous manner and with sensitivity, tact, and respect
Intermediate level proficiency of Microsoft Office (Word & Excel) or similar software is required, and an ability and willingness to learn new systems and programs
Must be a motivated individual with a positive and exceptional work ethic
Must successfully pass systems training requirements
Preferred
At least 2 years of direct supervisory experience is preferred
Knowledge of Epic
Bilingual English/Spanish proficiency in a healthcare setting is preferred
Managed care industry experience is preferred
Company
Columbia University Irving Medical Center
Columbia University Irving Medical Center is a clinical and educational enterprise that offers medical, dental, and nursing services. It is a sub-organization of Columbia University.
10001+ employees
H1B Sponsorship
Columbia University Irving Medical Center has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (433)
2024 (353)
2023 (333)
2022 (370)
2021 (283)
2020 (221)
Funding
Current Stage
Late StageLeadership Team
D
Donna Lynne
Senior Vice President and COO
Recent News
2025-10-17
2025-10-06
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