Laveer Engineering · 16 hours ago
Global Service Desk Analyst I
Rock Hill, SC
Full-time
Onsite
Entry Level
$50K/yr - $63K/yr
1+ years expWestinghouse Electric Co is focused on providing clean energy solutions and values diversity in the workplace. As a Service Desk Tier 1 Analyst, you will provide first level support for IT incidents and service requests, ensuring smooth handling from call-in through resolution.
Industrial EngineeringMechanical EngineeringService Industry
Responsibilities
Assure smooth handling of individual problems from call-in through resolution, practicing Total Contact ownership
Respond to inquiries and service requests for assistance with the organizations computer system or PC's by Phone, Email and chat queues
Qualification
Required
Associates degree in Information Technology or equivalent
1+ years of experience in a Service Desk Role
HDI Helpdesk Professional or ITIL Foundations Required
Basic Network Administration understanding
Knowledge of hardware and software
Protocol and OS Knowledge
You have experience with Windows operating systems
You have experience with IOS
You have experience handling customer technical support calls
1 or more years of experience providing remote phone support
Benefits
Comprehensive Medical benefits which could include medical, dental, vision, prescription coverage and Health Savings Account (HSA) with employer contributions options
Wellness Programs designed to support employees in maintaining their health and well-being including Employee Assistance Program providing support for our employees and their household members
401(k) with Company Match Contributions to support employees' retirement
Paid Vacations and Company Holidays
Opportunities for Flexible Work Arrangements to promote work-life balance
Educational Reimbursement and Comprehensive Career Programs to help employees grow in their careers
Global Recognition and Service Programs to celebrate employee accomplishments and service
Employee Referral Program
Company
Laveer Engineering
Laveer Engineering provides custom and off the shelf equipment solutions to industry.
11-50 employees
Funding
Current Stage
Early StageTotal Funding
unknown2021-06-01Acquired
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