Latent · 19 hours ago
Customer Enablement Trainer
Utica-Rome Area
Full-time
Hybrid
Mid, Senior Level
3+ years expLatent Health is building the AI nervous system for healthcare, aiming to enhance clinical workflows and operational performance. As a Customer Enablement Trainer, you will design and deliver training experiences to help customers adopt Latent's AI-powered platform effectively, working closely with various stakeholders to drive measurable outcomes.
Health CareSaaSSoftware
Responsibilities
Lead live virtual and onsite training sessions across clinical and operational user groups
Deliver role-based enablement that drives proficiency and reinforces best practices
Facilitate hands-on product walkthroughs, Q&A sessions, and office hours
Own go-live training execution to ensure customer readiness and successful launches
Create engaging training materials including decks, quick-start guides, videos, e-learning modules, and workflow job aids
Customize training based on clinical workflows, customer use cases, and user roles
Partner with Product and Product Marketing to keep training content aligned with product releases
Serve as a product expert across Latent’s features, workflows, and applied use cases
Assess customer training needs and recommend the right mix of live and asynchronous learning
Collect feedback and iterate on training programs to continuously improve quality and impact
Support adoption goals by reinforcing key behaviors and success metrics post-implementation
Partner with Implementation and Account Management to align training with customer goals
Share frontline insights to inform product improvements and enablement strategy
Collaborate with Clinical and Technical teams to ensure training is accurate, compliant, and healthcare-grade
Qualification
Required
3–6+ years in customer enablement, training, or education within SaaS, healthcare technology, digital health, or clinical operations
Exceptional facilitator who can engage audiences with clarity, confidence, and empathy
Strong instructional design and curriculum development capabilities
Ability to simplify complex AI-driven workflows into intuitive experiences
Excellent communication and storytelling skills
Comfortable operating in a fast-paced startup environment
Deeply customer-centric with a passion for helping others succeed
Ownership-driven with a bias toward action
Thrive in ambiguity and adapt quickly
Motivated by improving healthcare at scale
Preferred
Experience training clinicians or healthcare operational users strongly preferred
Background in implementation, customer success, or clinical education is a plus
Benefits
Competitive compensation, equity, and benefits
Company
Latent
Latent develops medical language models to reduce healthcare operational costs.
11-50 employees
Funding
Current Stage
Early StageTotal Funding
$13.5MKey Investors
Y Combinator
2024-09-11Seed· $13M
2023-04-05Pre Seed· $0.5M
Leadership Team
Sriram Somasundaram
Co-Founder
Rishabh Jain
Founder
Recent News
New Orleans CityBusiness
2025-06-21
Google Patent
2025-04-02
2024-11-20
Company data provided by crunchbase