Designer Brands · 17 hours ago
DSW Part-Time Key Holder
West Nyack, NY
Part-time
Onsite
Entry Level
2+ years expDesigner Brands is a leading retailer in the footwear and accessories sector, and they are seeking a Part-Time Key Holder to support store management in driving sales and enhancing customer experience. The role involves ensuring store standards, assisting with inventory activities, and fostering a positive work environment while prioritizing customer satisfaction.
Consumer GoodsFashionManufacturingProduct DesignRetailShoes
Responsibilities
Maintain in-store experience by modeling Customer Experience Leader (CEL) behaviors and redirecting associate behaviors to achieve store goals and Key Performance Indicators (KPI). Responsible for responding to customer and associate requests or feedback with a high sense of urgency
Ensures customers have a positive experience by maintaining DSW store standards. Completes all tasks related to daily open/close including store cleaning, recovery and maintenance standards
Reviews daily communication; plans and executes tasks throughout the day and follows through with required actions
Reviews, understands and clearly communicates daily progress
Completes processes as requested related to audits, donations, transfers, mismates, damages, etc
Work closely with the store leadership team to understand and follow all policy and procedures
Participate in inventory related activities including but not limited to freight receipt, product placement, markdowns, and mark out of stock (MOOS)
Assists management with omni activities in store including but not limited to Charge/Send and Buy Online Pick Up In Store (BOPIS)
Communicates supply needs to ensure successful operations in all areas of the business
Helps ensure a safe environment for both customers and associates. Ensure all equipment is in good operating condition and checked regularly by reporting issues to Store Manager
Addresses associate and customer concerns and escalates as needed
Supports team in associate timekeeping activities
Provides feedback to the Store Manager on associate performance and communicates associate relations issues to Store Manager for follow up
Recognize associates through our company recognition tools
Support team by training and coaching associates
Performs all other associate duties within store
Performs other duties as assigned by the Store Manager or other leaders
Qualification
Required
Excellent customer service by exhibiting professionalism, a positive mindset, and enthusiasm
Ability to develop collaborative working relationships
Good verbal and written communication skills
Ability to move with tempo and hold team accountable to meet time bound expectations
Must have availability to meet the needs of the business including nights, weekends, holidays, and shifts outside of traditional business hours
Proficient in the use of technology to successfully engage in customer interactions (Register, Register Keyboard, iPhone, Calculator)
Must have the ability to spend up to 100% of working time standing or walking around the store
Lifting, including the ability to lift up to a maximum of 50 pounds on an occasional to frequent basis
Stoop, kneel, crouch or crawl on a frequent basis
Minimum 2 years' workforce experience
Minimum high school graduate or equivalent
Company
Designer Brands
Designer Brands is a retail company that designs and produces a variety of footwear and accessories.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
$0M2022-06-01Angel· $0M
Leadership Team
Doug Howe
Chief Executive Officer
Roger Rawlins
Chief Executive Officer
Recent News
MarketScreener
2025-12-13
The Motley Fool
2025-12-10
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