Kennesaw State University · 8 hours ago
Operations Support Manager, Brand Standards and Engagement
Kennesaw, GA
Full-time
Onsite
Mid Level
$54K/yr - $60K/yr
3+ years expKennesaw State University is one of the largest public institutions in the country, offering a variety of degrees to empower students. The Operations Support Manager will oversee operational support systems, coordinate hiring and retention programs, and ensure consistency in policies across assigned areas.
Education
Responsibilities
Responsible for ensuring department's documented standard operating procedures (SOPs) and department policies are updated and disseminated as directed by the AD of Standards and Engagement
Assists with implementation and monitoring a tracking system for all new hire training, hourly employee refresh trainings, manager refresher trainings, serve safe trainings
Works closely with location managers to coordinate and schedule onboarding activity for new dining employees
May manage and maintain the student assistant program in the assigned areas including but not limited to, scheduling, approving time, approving and communicating shift requests, maintaining the student assistant scheduling app
Manages and maintains temporary staffing supporting assigned locations
Responsible for scheduling, monitoring, and approving time and invoice processes, and serves as the liaison for the assigned area contactors
Assists in the processing of posting requests and hiring needs for assigned areas
Updates internal staffing tracker to reflect any changes or updates communicated by leaders
Liaison for hiring managers regarding hiring needs and/or processes
Maintains and updates department dedicated technology systems and shared files for accuracy and consistency including creation of financial reports
Helps cover leadership gaps in residential and retail operations when managers are out or there are special events or groups that require additional leadership
Assists managers with attendance tracking for the location(s) and communicates next progressive discipline steps when certain milestones are hit
Assists managers with staffing records to assure consistency of documentation across all areas
Assists leaders with any additional support functions as needed for success of the operation
Maintains and updates internal facilities and equipment master file
Tracks equipment warranty information, smallware needs and/or replacement and equipment repair
May be responsible for the supervision and performance management of assigned staff
Qualification
Required
High school diploma or equivalent
Three (3) years of related work experience at a supervisor or assistant manager level for a food service establishment
Preferred
Manager ServSafe Certification
An undergraduate or advanced degree from an accredited institution of higher education in a related field
Previous experience specifically in a Higher Education food service setting at a manager level
Benefits
Medical
Dental
Vision
13 paid holidays
Vacation
Generous retirement plans
Tuition waiver
Wellness options
And much more!
Company
Kennesaw State University
Kennesaw State University is a public, coeducational, comprehensive university located in Kennesaw, Georgia
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$0.31MKey Investors
National Cemetery Administration
2024-06-17Grant· $0.31M
2022-03-02Grant
Leadership Team
Anna Bilyeu
Educational Technology Specialist/Project Lead with KSU iTeach
Steven Smalt
Accounting Professor
Recent News
News-Medical.Net
2025-11-23
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