Fulton Bank · 11 hours ago
ATM Technical Services Senior Analyst
Lancaster, PA
Full-time
Hybrid
Senior Level
$24.13/hr - $40.24/hr
5+ years expFulton Bank is committed to making a positive impact in local communities and fostering a culture of continuous learning and inclusion. The primary responsibility of this role is to monitor the ATM network and troubleshoot issues, providing technical and hardware assistance in a call center environment, while overseeing upgrades and new system capabilities.
BankingFinancial Services
No H1B
Responsibilities
Monitor the ATM network across the company footprint utilizing electronic monitoring tools and to troubleshoot issues for solutions
Provide fast and useful technical and hardware assistance in a call center environment
Oversee implementation of upgrades and new system capabilities while ensuring adherence to company policies, procedures, and regulatory guidelines
Work with business analysts and assist lines of business with analyzing, defining, and documenting technical requirements for projects and appropriate resource allocation to complete the projects
Meet with business and technology partners to identify process improvement opportunities. Build and fosters relationships across the organization
Provide technical expertise to support specified business systems. Apply a thorough knowledge of system capability and configurability against objectives of the business units to ensure the technology needs of the organization are met
Manage and resolve escalated software and hardware issues. Work with other technicians or analysts to resolve technical issues at the first or second level
Train new employees, guiding and advising other team members in the more complete phases of their work. Ensure the team is made aware of procedural changes and provide feedback on recurring issues and recent trends
Act as first point of contact for ATM hardware and technical assistance in a call center environment displaying excellent customer service skills during user interactions via emails, calls, and/or (ITSM) Information Technology Service Management Systems. Thoroughly document and track interactions using the (ITSM). Follow up with users on all open Service Requests and Incidents on a timely basis to ensure high level of satisfaction on work performed
Place and track hardware and software service calls to vendors when needed. Serve as primary point of contact and resource for ATM vendor relationships. Provide necessary communications and monitor progress through to ATM service restoration. Coordinate testing for internal or vendor directed system changes, releases and upgrades while ensuring adherence to change and risk management controls
Contribute to development of system modification requirements, manage and support sign-off of all ATM system activity in the corporate testing software, and update all internal department procedures
Maintain in-depth knowledge of system capabilities and high level of technical expertise for implementation and ongoing support of existing and new ATM hardware products, services, and systems
Manage the implementation and removal of ATM equipment for new locations and closing sites
Participate in projects, training, and seminars relevant to ATM hardware and bankcards
Qualification
Required
Bachelor's Degree or the equivalent experience. Specialty computer science, Information Science, Business Administration, or related field
5 or more years ATM management and banking
1 or more years business process analysis and software support, collection, and writing business and functional requirements in support of technology investment, preferably within the financial services sector
Preferred
ITIL Knowledge Or Certification
Benefits
Medical plans with prescription drug coverage
Flexible spending account or health savings account depending on the medical plan chosen
Dental and vision insurance
Life insurance
401(k) program with employer match and Employee Stock Purchase Plan
Paid time off programs including holiday pay and paid volunteer time
Disability insurance coverage and maternity and parental leave
Adoption assistance
Educational assistance
Robust wellness program with financial incentives
Company
Fulton Bank
Fulton Bank strive to have a better understanding of your financial goals, are a full-service commercial bank operating 250 branches.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Mark DeGrandpre
VP, of Life Sciences and Technology
Atul Malhotra
Chief Risk Officer (CRO)
Recent News
2026-01-22
2025-12-18
Company data provided by crunchbase