GamblingCareers.com · 17 hours ago
VIP Account Manager
Cleveland, OH
Full-time
Hybrid
Mid, Senior Level
$80K/yr - $100K/yr
4+ years expFanatics Betting & Gaming is seeking a VIP Account Manager to cultivate and grow relationships with their most valuable customers. This role involves delivering personalized service and hospitality, managing a portfolio of VIP customers, and collaborating across departments to ensure player satisfaction and business objectives are met.
Casino
Responsibilities
Own and develop a portfolio of VIP customers, serving as their primary point of contact
Obsess over the details, delivering personalized, luxury hospitality experiences in every interaction with customers
Drive engagement with Fanatics ONE loyalty program, developing a deep understanding of the value proposition unique to each customer’s needs and preferences
Collaborate across departments (Trading, Marketing, Events, and Responsible Gaming) to align on strategy, ensure player satisfaction, and meet business objectives
Anticipate and address customer objections with confidence and integrity, educating VIPs on Fanatics’ product strengths, security, and long-term value versus competitors
Cultivate referral opportunities by delivering memorable experiences that inspire advocacy and word-of-mouth growth
Meet and exceed service, retention, and engagement targets, balancing hospitality excellence with commercial outcomes
Represent the voice of the VIP player, providing feedback and insights that shape product, marketing, and experience innovation
Collaborate with Marketing & Events team to host best-in-class hospitality events (e.g., Super Bowl, Fanatics Fest) and activations in-person with your customers across the country
Ensure responsible gaming policies and measures are upheld at all times
Qualification
Required
4+ years of experience in luxury hospitality, high-end customer service, gaming, entertainment, private wealth management or sports relationship management
High EQ, charisma, integrity, and grit with the instinct to read a room and make everyone feel like a priority
Strong communication skills, both in person and in writing, with strong emotional intelligence and polish under pressure
Deep interest in sports, events, and culture, and the ability to translate that passion into authentic customer engagement
Distinctive professionalism, preparation, and relationship-building
Understanding of competitor offerings and the ability to articulate Fanatics' differentiators in a credible, consultative way
Entrepreneurial mindset, thrives in fast-paced, highly-competitive environments where priorities evolve quickly and initiative is expected
Strong organizational and planning skills, with ability to stay on top of and prioritize many tasks simultaneously
Ability to work flexible hours, including evenings and weekends, and travel up to 25% for events and activations
Legal residence in a state where online sports betting is legalized or willingness to relocate
Preferred
Familiarity with Salesforce or a comparable CRM tool, Tableau or a comparable data visualization tool, and Slack is a plus
Knowledge of the sportsbook or online gaming industry is a plus, but a commitment to hospitality excellence is essential
Benefits
In addition to the base and bonus, full-time employment, and more.
For information about our benefits, please visit https://benefitsatfanatics.com/
Company
GamblingCareers.com
GamblingCareers.com is the leading job board for the iGaming and Online Gambling industry, dedicated to bridging the gap between talented job seekers and top employers in the sector.
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase