GamblingCareers.com · 19 hours ago
Seasonal Customer Service Agent, Fanatics Betting & Gaming
Jersey City, NJ
Full-time
Onsite
Entry, Mid Level
$27/hr - $27/hr
2+ years expFanatics is building a leading global digital sports platform, and they are seeking a Seasonal Customer Service Agent. The role involves direct communication with customers, resolving inquiries, and providing insights to improve business operations.
Casino
Responsibilities
Act as the front line of BetFanatics by communicating directly with customers through emails, chats, and phone calls
Help share customer insights and trends to all areas of the business including product, marketing, and operations
Resolve all customer issues, questions, incidents, complaints, etc. in a timely and professional manner and to the complete satisfaction of the customer
Act as a subject matter expert and mentor for investigative staff and as a department liaison with other business departments
Assist management and internal teams with ad hoc requests and escalations
Review complex customer inquiries escalated by agents
Recognize possible suspicious, fraudulent or AML activity and partner with the Fraud team to resolve
Recognize possible payment (deposit & withdrawal) related concerns and partner with the Payments team to resolve
Stay up to date on latest industry trends and internal policies and procedures to make sure customers are getting consistent top tier support
Qualification
Required
2-4 years of relevant experience in a customer call center
A Bachelor's Degree in a related field will be considered an asset
Understanding of gaming and payment processes
Self-motivated, analytical thinker with exceptional attention to detail
Investigative curiosity with strong organizational skills
Competence with Zendesk/Salesforce & Microsoft Office product suite
Ability to work days, nights, and weekends
Licensure: Must be able to pass required licensing as mandated by various state racing and gaming regulatory bodies
Preferred
Intermediate Excel skills are preferred but not required
Company
GamblingCareers.com
GamblingCareers.com is the leading job board for the iGaming and Online Gambling industry, dedicated to bridging the gap between talented job seekers and top employers in the sector.
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase