Breedr · 16 hours ago
Customer Success Specialist
Austin, Texas Metropolitan Area
Full-time
Onsite
Entry, Mid Level
2+ years expBreedr is an ag tech company pioneering a new era of connected, data-driven beef production. As a Customer Success Specialist, you will support ranchers and cattle producers by delivering exceptional service, driving product adoption, and ensuring a smooth experience throughout their journey with Breedr.
AgricultureSaaSSupply Chain Management
Responsibilities
Serve as the frontline support contact for customers via phone, email, text, and chat
Provide clear, friendly, and professional responses to customer inquiries
Troubleshoot issues and guide customers through solutions with confidence and empathy
Maintain ongoing relationships with customers through proactive check-ins and touchpoints
Identify opportunities to expand customer value, including additional Breedr offerings such as supply chain programs or cattle trading
Recommend solutions and alternatives that align with customer needs
Escalate complex issues and customer needs to relevant internal teams
Deliver a consistent, high-quality customer experience that drives engagement and retention
Master Breedr’s platform to provide accurate, comprehensive guidance to customers
Assist the team with spreadsheet work—cleaning, preparing, and importing customer data when needed
Create customer reports based on Breedr data
Record short Loom-style walkthrough training videos
Develop, update, and improve Help Center articles, in-app guides, and email templates to support customer self-service
Identify recurring customer issues and contribute to process and product improvements
Collaborate with product/engineering teams on bugs, feature feedback, and usability challenges
Provide empathetic, customer-centric support tailored to ranchers’ operations
Manage day-to-day customer communications with speed, accuracy, and professionalism
Troubleshoot technical issues and guide customers to effective solutions
Document and track customer interactions to support product development and decision-making
Educate customers on product features, best practices, and new capabilities
Maintain deep expertise in the Breedr platform
Keep the Help Center up to date and continue adding helpful articles, videos, and guides
Bring forward ideas for improving processes, tools, and customer experience
Qualification
Required
At least 2 years experience in tech support or other related customer facing roles and/or in the cattle industry
Self-starter with high degree of problem solving and troubleshooting skills
Communicate clearly, concisely, and can engage with others effectively, both in writing and verbally
Works well in a fast-paced, ambiguous environment and adaptable to change
Tech-savvy and comfortable with data management and interpretation
Proficient in Excel/Google Sheets
Interest in the beef cattle industry and working with ranchers
Ability to do some travel - approximately 3-5 times per year
Preferred
Hands on experience with Hubspot, Shopify or Pendo a plus, not required
Bachelors degree, preferably in business or agriculture preferred or equivalent years experience
Benefits
Health, vision, dental and life insurance - 80% company paid
4 weeks PTO plus most US federal holidays off
Well-being allowance
Company
Breedr
Breedr is a productivity and marketing platform that’s transforming the livestock supply-chain.
11-50 employees
Funding
Current Stage
Early StageTotal Funding
$17.5MKey Investors
Investbridge CapitalInnovate UKLocalGlobe
2023-07-26Series Unknown· $8.69M
2023-02-01Seed
2021-12-22Seed· $2.67M
Leadership Team
Ian Wheal
Founder & CEO
Recent News
2024-03-02
SEC
2023-07-27
Crowdfund Insider
2022-03-22
Company data provided by crunchbase