Ferguson · 10 hours ago
Showroom Customer Service Representative
Rockdale, IL
Full-time
Onsite
Entry, Mid Level
$20.57/hr - $32.91/hr
2+ years expFerguson is a Fortune 500 company that has been providing quality supplies for various industries since 1953. They are seeking a Showroom Customer Service Representative to support customer needs by determining the best products and solutions while ensuring personalized customer service through timely quotations and accurate sales orders.
Wholesale
Responsibilities
Work together with Sales associates to support customer needs by determining the best products and solutions
Ensuring the delivery of personalized customer service through timely quotations and accurate sales orders
Coordinate deliveries on behalf of customers
Answer sales calls for general information, addressing and resolving customer concerns or questions
Ability to effectively use customer relationship management (CRM) system and phone system
Qualification
Required
2+ years of residential Plumbing Sales or Field Experience is required
Experience in plumbing is required
Exhibit strong skills for sales, including the ability to upsell
Proven track record of responding quickly to customer needs and ability to make decisions in a timely manner
Ability to react well in a fast-paced environment & follow through on commitments
Highly motivated and customer service oriented mentality with ability to build relationships is a plus
General digital literacy including Microsoft Office
Ability to quickly learn product knowledge and processes
Benefits
Health
Dental
Vision
Paid time off
Life insurance
401(k) with a company match
Mental health coverage
Gender affirming and family building benefits
Paid parental leave
Associate discounts
Community involvement opportunities
Company
Ferguson
Since 1953, Ferguson has been a leading source of quality supplies for a variety of industries.
10001+ employees
H1B Sponsorship
Ferguson has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (10)
2024 (4)
2023 (6)
2022 (5)
2021 (11)
2020 (4)
Funding
Current Stage
Public CompanyTotal Funding
$1.5B2025-09-18Post Ipo Debt· $750M
2024-10-01Post Ipo Debt· $750M
2008-11-12IPO
Leadership Team
Kevin Murphy
President & Chief Executive Officer
Blake Luse
Senior Director, Enterprise Strategy & Planning
Recent News
The Virginian-Pilot
2025-12-27
2025-12-15
2025-12-10
Company data provided by crunchbase