SanMar · 19 hours ago
Special Services - Whse Associate II
Ashland, VA
Full-time
Onsite
New Grad, Entry LevelSanMar is a company that specializes in processing and shipping specialized orders. The Special Services - Whse Associate II is responsible for accurately processing customer orders, operating internal systems, and maintaining department records while delivering outstanding customer service.
ApparelFashionProduct DesignRetail
Responsibilities
Operate internal systems that store customer information, such as High Jump and Ody
Communicate daily with leadership and coworkers to process specialized customer orders accurately and efficiently
Responsible for accurately measuring garments and operating a sewing machine to complete special orders
Answer customer inquiries over the phone, via email and in person
Maintain accurate department records, researches and enters external and internal errors for stats
Neatly fold and gift packages customer items
Assemble color swatch samples, maintains an on-hand inventory of swatch cards
Safely operate the swatch press, grommet punch and paper cutter
Communicate when necessary, with corporate representative for special services department supplies
May communicate with account executives on a professional level, to discuss how to conclude incomplete orders
May assist with employee inquires and train staff
Responsible for checking out equipment and returning in same condition
Qualification
Required
High School Diploma or equivalent
Ability to read, write and have sufficient ability to identify colors, sizes, quantity, label and SKU information
Demonstrated ability to follow directions and change priorities or job duties as business needs require
Excellent history in delivering outstanding customer service
Excellent organization, ability to multi-task and prioritize daily responsibilities
Positive attitude and high energy level, with ability to foster positivity throughout our DC
Ability to work efficiently, with minimal supervision
Ability to work under pressure, and adhere to meeting customer deadlines
Ability to learn about SanMar's product offerings
Ability to learn about apparel decoration methods
Must maintain an excellent attendance and punctuality record
Able to work both independently and within a team
Demonstrated verbal and written communication skills
Essential days or overtime may be required
Benefits
Comprehensive medical, dental, and vision benefits
401k plan and matches $1 for $1 up to 4% of earnings, matched & vested at every pay cycle
Life insurance
Short/long-term disability coverage
Paid maternity/paternity leave
Pet insurance
Company
SanMar
SanMar is a promotional apparel and wholesale supplier provides superior services and products.
Founded in 1971
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
P
Paul Whyatt
Chief Financial Officer
J
Jennifer Larson
Chief People Officer
Recent News
2025-10-21
Company data provided by crunchbase