RealPage, Inc. · 11 hours ago
Senior Manager - Customer Implementations
US-TX-Richardson
Full-time
Onsite
Mid, Senior Level
$106K/yr - $180K/yr
5+ years expRealPage, Inc. is a company focused on enhancing the customer experience for software implementation. The Senior Manager is responsible for leading teams, managing processes, and ensuring timely and accurate data delivery for client implementations.
Document ManagementPaymentsProperty ManagementPropTechSaaSSoftware
Responsibilities
Inspire and lead a large cross-functional group in a unified direction with a common vision
Assist in development of long-term strategies for growth and maintenance of department resources to meet the volume and demands of client implementations
Create visually and verbally engaging reports and presentations demonstrating KPIs and productivity metrics
Drive and initiate solutions to improve the customer experience
Develop and maintain supportive working relationships with other internal management and team leaders; provide feedback or direction to other members of management as applicable
Develop relationships with customers to ensure that deliverables/objectives are aligned with their expectations
Foster the team to listen to, acknowledge, and accurately capture client expectations and concerns, making sure these are incorporated and addressed during the implementation process
Prioritize and delegate work assignments while achieving all customer communicated deadlines
Manage the quality of work produced by the team
Monitor and resolve issues and inquiries regarding various aspects of implementations, addressing potential issues before they are widely recognized
Facilitate problem escalation, resolution and communication at all levels, keeping Senior Management and other business owners informed as issues develop that may impact a client’s implementation
Directly manage all areas of the employment life cycle for both exempt and non-exempt staff
Drive and oversee goals and initiatives to meet and even exceed performance expectations
Maintain team compliance with all legal and company guidelines regarding the handling of sensitive Personally Identifiable Information (PII)
Qualification
Required
5+ years of professional experience consisting of:
2+ years of proven ability to lead high performance teams
3+ years of experience in a customer facing role
Bachelor's Degree in business, technology, or computer science related field
Exceptional leadership with proven ability to stimulate employees and teams
Background in technology, accounting, consulting and/or project management
Excellent computer skills and highly proficient in the use of MS Office products
Prior experience with process improvement initiatives
Excellent verbal and written communication skills
Must be able to multi-task, work in high paced and deadline driven environment
Ability to work overtime as needed to ensure deliverables are met
Preferred
4+ years of experience in software implementation
2+ years of experience with RealPage products, SharePoint and Salesforce.com
Familiarity with RealPage products
Previous property management experience
Benefits
Health, dental, and vision insurance.
Retirement savings plan with company match.
Paid time off and holidays.
Professional development opportunities.
Performance-based bonus based on position.
Company
RealPage, Inc.
RealPage is the leading global provider of AI-enabled software platforms to the real estate industry.
5001-10000 employees
H1B Sponsorship
RealPage, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (10)
2024 (19)
2023 (11)
2022 (11)
2021 (17)
2020 (7)
Funding
Current Stage
Public CompanyTotal Funding
$105.04MKey Investors
Camden PartnersApax Partners
2022-01-13Post Ipo Equity· $18.64M
2020-12-21Acquired
2011-09-15Post Ipo Equity· $6.87M
Leadership Team
Dirk Wakeham
Chief Executive Officer
Steve Winn
Chairman of the Board, President & CEO
Recent News
2026-01-16
bloomberglaw.com
2026-01-16
2026-01-11
Company data provided by crunchbase