Angel Aligner · 8 hours ago
Operations Development Specialist – Logistics & Trade (Remote)
United States
Full-time
Remote
Mid, Senior Level
3+ years expAngel Aligner is seeking an Operations Development Specialist to manage logistics and customs for inbound shipments, lead operational readiness for group accounts, and support new territory expansion. The role involves improving delivery performance, streamlining operations, and collaborating cross-functionally to support strategic account growth.
Medical Device
Responsibilities
Manage day to day import operations from Asia: documentation accuracy, customs broker coordination, and carrier scheduling
Monitor all inbound shipments; proactively communicate clearance status, holds, delays, and mitigation plans
Advise Customer Support of any local customs holds impacting delivery timelines
Communicate delivery schedule changes, new ship dates, and mitigation steps to stakeholders
Coordinate with regulatory on logistics gaps and recommend process improvements
Ensure import documentation (Commercial Invoice, Packing List, HS/HTS codes, Incoterms, etc.) is accurate and compliant
Partner with freight forwarders, 3PLs, and couriers to secure on-time deliveries
Collaborate with Finance and Operations on landed cost accuracy and intercompany charges
Track lane performance, analyze costs, and recommend operational improvements
Stay current on customs regulations and update SOPs and stakeholders accordingly
Lead operational setup and readiness for DSOs/OSOs headquartered in Asia
Serve as the operational point of contact for group accounts
Drive cross-partner process improvements and operational initiatives
Build and maintain operational dashboards
Resolve escalations and improve overall group account experience
Support operational planning for new North American market entries
Evaluate logistics, customs, and fulfillment requirements for new territories
Support system setup requirements for new territories
Assist with risk assessments, contingency planning, and pilot execution
Qualification
Required
Bachelor's degree in Supply Chain, Operations, Business, or related field
3+ years of experience in international logistics or import operations
Strong knowledge of customs compliance, FDA and CBP regulations, HS/HTS, and Incoterms
Strong analytical, communication, and problem-solving skills
Ability to work independently in a fast-paced environment
Preferred
Experience supporting complex or multi-site customers preferred
Medical device or healthcare operations experience preferred
Company
Angel Aligner
Angel Aligner is a global leader in clear aligner technology, combining clinical expertise with over 20 years of experience.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Maggie Wang
NA Business Partner
Recent News
Business Wire India
2024-04-12
2023-07-05
2023-06-22
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