Payarc · 4 months ago
Client Engagement Manager
San Diego,CA,US
Full-time
Onsite
Mid, Senior Level
3+ years expPayarc is a technology-driven company focused on empowering businesses through innovative payment solutions. The Client Engagement Manager will oversee the support team, manage performance, and ensure effective training and development of team members while serving as the escalation point for complex client issues.
Financial ExchangesFinancial ServicesOnline PortalsSoftwareTransaction Processing
Responsibilities
Willing to travel to our Tijuana Mexico office 5 days a week
Supervise employees, including but not limited to conducting performance reviews, goal setting, providing guidance and working through employee relation issues within the team
Identify career development needs/opportunities for each individual member of the team
Interview and hire new team members
Train new team members to ensure they understand Payarc products, systems and how other departments work with this team to support clients/merchants
Manage and delegate, as needed, all tasks assigned to support team ensuring timely completion of open issues
Subject Matter Expert/Lead on investigating complex issues brought to us by either the merchants or agents and act as an escalation point to get problems resolved as quickly as possible, including questions regarding authorizations, batches, clearing, settlement, remote technical support for various payment terminals and payment gateways, along with triaging issues between other company departments
Provide customer service to existing clients over the phone and email
Take lead with projects assigned to the support team such as pricing updates and updating information for merchants ensuring they have the correct equipment for their business
Mentor new employees
Other duties as assigned
Qualification
Required
Willing to travel to our Tijuana Mexico office 5 days a week
Supervise employees, including but not limited to conducting performance reviews, goal setting, providing guidance and working through employee relation issues within the team
Identify career development needs/opportunities for each individual member of the team
Interview and hire new team members
Train new team members to ensure they understand Payarc products, systems and how other departments work with this team to support clients/merchants
Manage and delegate, as needed, all tasks assigned to support team ensuring timely completion of open issues
Subject Matter Expert/Lead on investigating complex issues brought to us by either the merchants or agents and act as an escalation point to get problems resolved as quickly as possible, including questions regarding authorizations, batches, clearing, settlement, remote technical support for various payment terminals and payment gateways, along with triaging issues between other company departments
Provide customer service to existing clients over the phone and email
Take lead with projects assigned to the support team such as pricing updates and updating information for merchants ensuring they have the correct equipment for their business
Mentor new employees
Extremely detail oriented
Ability to multi-task
Good interpersonal skills
Strong communication skills
Strong relationship building skills
Influencing skills
Strong problem-solving skills
Coaching Skills
Leadership skills
Handle complex, sensitive issues
Customer service oriented
Proficient in Microsoft Word/Excel
3+ years of experience in customer service with proven ability to solve issues and work well with a team
Preferred
Spanish speaking a plus
College Degree preferred
Company
Payarc
PayArc provides payment processing solutions to all types and sizes of merchants.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknownKey Investors
Bregal Sagemount
2022-04-12Series A
Leadership Team
Zachary Martinez
CEO
Recent News
EIN Presswire
2025-09-23
EIN Presswire
2025-08-25
2025-08-13
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