Central Market · 12 hours ago
Spring Cypress Service - Asst Service Mgr - Part-Time
2920 & SPRING CYPRESS
Full-time, Part-time
Onsite
Mid Level
$17/hr - $17/hrCentral Market is a specialty grocery that started in Austin, Texas in 1994, and has grown to multiple locations across the state. The Assistant Service Manager is responsible for leading the successful operation of the Central Checkout department and ensuring superior customer service while creating a team environment.
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Responsibilities
Role model Superior Customer Service
Listen and show sensitivity to Customers concerns and handle issues in a professional and effective manner
Assist in maintaining company sanitation standards
Monitor and manage potential shrink
Ensures Standard Operating Procedure compliance in the service department
Monitor, enforce and role model company dress-code standards
Perform all duties of Checker and Customer Service Assistant as well as assist with Business Center transactions as needed
Monitor front-end activity to expedite Customer throughput by directing Customer traffic
Review and approve financial transactions at cash register and Business Center (i.e., overrides, refunds, EBT, etc.)
Provide ongoing communication with store staff and management regarding daily events and concerns that transpire
Listen and show sensitivity to Partners' concerns and handle issues in professional manner
Encourage and champion front-end selling activities
Recognize Partners and celebrate success
Convey appropriate sense of urgency in dealing with Partner and Customer issues
Oversee the ordering of products to ensure 100% in-stock conditions and inventory control
Qualification
Required
Eighteen (18) years of age or older
Must have completed Regional Service training and approved by the Regional Merchant
Advanced understanding of checkout procedures
Demonstrated leadership ability
Demonstrated commitment to excellence in customer service
Exhibits high level of performance
Have the ability to speak or communicate effectively to co-workers, supervisors and customers
Demonstrates strong conflict resolution skills
Effective oral and written skills
Possesses understanding of basic math concepts
Possesses ability to make logical decisions
Ability to delegate, organize and plan effectively
Ability to handle stressful situations
Excellent customer service skills
Ability to maintain an efficient operation, troubleshoot and report any malfunctions of equipment
Maintain sanitation standards throughout the work area
Ability to work a flexible schedule, including opening, closing, and weekend shifts
Preferred
Proficiency on HEB systems preferred
Excellent communication and organization skills
Company
Central Market
We are really into food! With hundreds of cheeses, thousands of wines, acres of produce, and aisles of experts, we make it our mission to help you experience food in a whole new way.
Founded in 1994
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Adrian Uresti
Curbside Partner
Brandon Nguyen
Partner
Recent News
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