Living For Tomorrow · 20 hours ago
Remote Inbound Banking Support
United States
Full-time
Remote
Entry Level
$13/hr - $13/hr
1+ years expLiving For Tomorrow is a company in the communications industry seeking remote customer service agents for inbound banking support. The role involves addressing customer inquiries, resolving account issues, and maintaining confidentiality while documenting interactions.
Telecommunications
No H1B
U.S. Citizen Only
Responsibilities
Serve as the first point of contact: Address customer inquiries and concerns regarding personal and business banking via inbound telephone calls
Resolve account issues: Assist callers with retail, commercial and online banking matters, including debit card questions, fraud alerts, identity theft, policy and procedural guidance, and everyday account maintenance
Identify opportunities: Recognize cross‑sell opportunities and suggest referrals to other banking products or services where appropriate
Maintain confidentiality: Deliver precise, secure and confidential service to protect customer data and comply with banking regulations
Document interactions: Record call details and resolutions in the client’s system for each interaction to ensure consistent and accurate follow‑up
Qualification
Required
1-3 years of work experience in a customer service role, preferably in banking or financial services
Ability to address customer inquiries and concerns regarding personal and business banking via inbound telephone calls
Skills to assist callers with retail, commercial and online banking matters, including debit card questions, fraud alerts, identity theft, policy and procedural guidance, and everyday account maintenance
Capability to recognize cross-sell opportunities and suggest referrals to other banking products or services where appropriate
Commitment to maintain confidentiality and deliver precise, secure and confidential service to protect customer data and comply with banking regulations
Ability to document interactions and record call details and resolutions in the client's system for each interaction
Completion of a mandatory and paid certification program before servicing customers, including both instructor-led sessions and self-study modules
Availability to attend classes Monday–Friday in six-hour blocks, with two available time slots: 9:00 a.m. – 3:00 p.m. ET or 3:00 p.m. – 9:00 p.m. ET
Ability to pass all assessments with scores of 85% or higher and achieve 85% on two quality evaluations during the first five days of calls
Completion of all self-paced modules, including compliance and security awareness training
Limiting errors during call-taking to remain eligible for production
Possession of a telephone line that meets specified requirements (POTS line, cable telephony, digital phone service, or VoIP service)
Having a hardwired telephone and headset or keypad/headset for voice calls
Access to a Windows 11 PC (fully patched) with at least 8 GB RAM and a compatible processor; dual monitors are strongly recommended
Having a wired internet connection from your router or modem for stability
Possession of an Apple or Android smartphone for secondary code verification and photo ID verification
Having a webcam required during class for engagement activities and security checks
Completion of a background check and drug screening conducted by a third-party vendor during enrollment
Submission of photos of the front and back of your driver's license/ID card and a selfie using your mobile device during enrollment
Ability to complete a PC scan to verify your equipment before class and undergo facial authentication each time you log in to the virtual classroom
Benefits
Mandatory and paid: All agents must complete a paid certification program before servicing customers.
Company
Living For Tomorrow
Living For Tomorrow LLC is a virtual call center. Helping Men, Women & Students connect with work from home jobs.
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase