ShiftCode Analytics, Inc. · 1 month ago
Desktop Support Consultant : Grant Thornton
Chicago, IL
Full-time
Onsite
Entry Level
1+ years expShiftCode Analytics, Inc. is seeking a Desktop Support Consultant to provide internal IT support for Grant Thornton employees. The role involves ensuring high levels of support for desktop and end-user needs, focusing on maintaining laptop uptime and enhancing the customer experience.
AnalyticsConsultingInformation Technology
No H1B
U.S. Citizen Only
Responsibilities
Walk-up and desk-side IT support
Windows 10, Office 365, SharePoint troubleshooting
Laptop hardware repair and software installs
Ticket ownership in ServiceNow or Remedy
Printers, copiers, conference rooms, video conferencing
Asset tracking and inventory
Major incident call participation
Internal meeting and event tech support
Routine maintenance of IT spaces and equipment
Clear escalation and user communication
Qualification
Required
1–3 years desktop or end user support
Strong Windows and Microsoft Office
Ticketing system experience
Laptop hardware troubleshooting
Comfortable supporting execs and billable professionals
Strong knowledge of Windows Operating systems
Strong Knowledge of Office products
Knowledge ServiceNow ticket systems
Established laptop hardware experience
Understanding of mobile devices calendar and mail support for iOS and Android
Calm, customer-first, not a heads-down IT goblin
Preferred
ServiceNow specifically
Large corporate or professional services environment
MSP background
iOS and Android support exposure
Company
ShiftCode Analytics, Inc.
ShiftCode Analytics Inc is a Tampa, FL based firm formed with one sole purpose of delivering best and quick services to its clients nationwide.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase