HireNow Staffing, Inc. Direct Placement Online Services · 8 hours ago
Founding Enterprise Customer Success Manager (AI Search + MarTech)
San Francisco, California, United States
Full-time
Onsite
Entry Level
$110K/yr - $160K/yr
1+ years expHireNow Staffing is acting as a direct placement partner for an early-stage startup building the future of marketing through AI-powered search and optimization. The company is seeking a Founding Enterprise Customer Success Manager to own end-to-end success for key enterprise customers and help build the Customer Success function from the ground up.
Staffing & Recruiting
Responsibilities
Own the post-sale customer journey for high-value enterprise accounts, from onboarding through renewal and expansion
Act as a strategic advisor on AI Search, SEO/GEO workflows, and enterprise adoption best practices
Manage and influence multiple customer stakeholders, including executive-level decision-makers
Drive measurable outcomes tied to customer performance, value realization, and long-term growth
Translate customer needs and insights into clear feedback loops for Product and Engineering teams
Identify upsell and expansion opportunities, supporting account growth and retention
Build foundational CS systems, processes, and internal playbooks as an early team member
Manage a relatively high book of business (30+ accounts) while maintaining high-quality engagement
Qualification
Required
Must be based in San Francisco and able to work onsite (non-negotiable)
1+ year of experience in Customer Success, Account Management, SEO, Solutions Engineering, or a client-facing post-sale role
Demonstrated ability to manage multiple customers or accounts simultaneously
Strong communication skills with confidence working directly with enterprise stakeholders
Clear record of job stability and consistent performance (no jumpy or freelance-heavy backgrounds)
Interest in AI-native marketing technology and customer-driven product adoption
Preferred
SEO agency background managing multiple enterprise clients (Merkle, iCrossing, or similar)
Experience in MarTech or Enterprise SaaS customer success teams (Hightouch, Zendesk, etc.)
Familiarity with SEO, GEO, search-driven marketing workflows, and performance optimization
Experience supporting enterprise implementations with complex stakeholder environments
Builder mindset with high agency—comfort operating without heavy structure
Prior evidence of creating something from scratch (early startup exposure, founding experience, or process-building ownership)
Benefits
Equity
Company
HireNow Staffing, Inc. Direct Placement Online Services
HireNow Staffing emerged from recognizing a gap in the job market, where a more efficient and specialized staffing approach was needed.
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase