CZ-USA · 7 hours ago
Customer Service Representative I
KANSAS CITY, KS 66115
Full-time
Onsite
Entry Level
2+ years expCZ-USA is a company focused on providing exceptional service to retail customers. The Customer Service Representative I will ensure effective communication of product information and manage order processing through various channels including phone and email.
Retail
Responsibilities
Deliver prompt, courteous, and efficient customer service by responding to inquiries, processing orders, and handling customer concerns via phone and email
Collaborate with CZ-USA subject matter experts to obtain product knowledge and technical support
Demonstrate a thorough understanding of CZ-USA’s product line, including technical specifications
Efficiently navigate and utilize internal company systems for order processing and customer support
Disseminate public information in accordance with established company policies and communication protocols
Collaborate with product experts to resolve complex issues and provide accurate product and service information
Reference catalogs and system databases to identify replacement parts and pricing
Maintain accurate electronic records of customer interactions and transactions
Determine appropriate replacement parts based on inspections, customer input, or reported malfunctions
Process payments and credit authorizations securely and accurately
Conduct inventory audits and maintain accurate stock records
Recommend substitute parts when exact replacements are unavailable
Inspect returned merchandise for defects and facilitate exchanges or refunds
Resolve customer issues and escalate unresolved concerns to management
Verify disputed merchandise with original requisitions and process returns or adjustments
Investigate complaints to determine validity and identify root causes, including potential misuse
Support operational goals by maintaining service standards and system integrity
Support department colleagues as needed
Accurately complete and maintain all required paperwork and records in a timely manner
Participate in ongoing learning through educational opportunities and professional publications
Maintain regular and punctual attendance to support workflow continuity
Adhere to all company policies and procedures
Perform other duties as assigned by supervisor or manager
Maintain a clean and organized work area
Qualification
Required
High School diploma or equivalent
Strong interpersonal skills; friendly, approachable, motivated, with a strong work ethic and integrity
Ability to multi-task, manage time effectively, and prioritize responsibilities
Strong critical thinking and problem-solving abilities
Must understand firearm cycle of operations
Comprehensive understanding of CZ-USA's products and applications
Strong proficiency in Microsoft Office Suite, including Outlook, Word, and Excel
Effective use of electronic communication tools (email, phone systems, etc.)
Fluent in spoken and written English
Willingness to work overtime as needed to support operational demands
Must be at least 18 years old
Ability to legally possess firearms under applicable laws
Must know basic firearms safety
Ability to pass a criminal background test and drug test
Workload: This position is classified as, Light work: Exerting up to 20 pounds of force occasionally, and up to 10 pounds of force frequently, and a negligible amount of force constantly to move objects
Vision: Maintain close visual acuity for computer work, data analysis, reading, and color recognition
Mobility and Movement: Walking for extended distances, standing for prolonged periods, and transitioning between positions such as stooping, kneeling, and crouching
Manual Agility and Reach: Reaching in various directions and using upper extremities to push, pull, lift, or carry objects
Strength and Endurance: Exerting physical effort to move items from one position to another, including lifting from low to high surfaces and applying sustained force during pushing or pulling tasks
Dexterity: Perform tasks requiring fingering, grasping, feeling, and repetitive hand or wrist motions
Communication: Speak clearly, follow and deliver detailed verbal instructions, and hear accurately (with or without correction)
Environment: Work in conditions that may include exposure to fumes, odors, dusts, mists, oils or gases
Preferred
Minimum of two (2) years of customer service experience, preferably in a technical or product support environment
Minimum of two (2) years of hands-on experience in ordering, stocking, inventory management, or assembly/disassembly of firearms
Minimum of two (2) years of experience in firearms parts sales, service, and distribution
Associate's degree or some college
Company
CZ-USA
CZ-USA is the exclusive importer for products from Ceska Zbrojovka, Uhersky Brod (CZUB). CZ-USA is the holding company for Dan Wesson in New York .
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase