Aspen Technology · 12 hours ago
Sr Customer Success Manager
Houston
Full-time
Onsite
Senior LevelAspen Technology is a leading company in the process industries, seeking a Sr Customer Success Manager to build and maintain strong relationships with key decision makers in assigned accounts. This role involves ensuring customer satisfaction, driving renewal results, and leveraging AspenTech solutions to help customers achieve their business objectives.
IndustrialIndustrial AutomationIndustrial ManufacturingManufacturingSoftwareSupply Chain ManagementSustainability
Responsibilities
Owns the customer experience, journey (adoption and value capture) and renewal results for your assigned accounts
Focus on customer intimacy
Delivering business impact and innovation to a customer's business by truly understanding our customers' key business issues and opportunities
Build and nurture key decision makers, influencers and senior management relationships across top accounts to solidify our partnership and commitment to the customer while penetrating the account deeper
Understands the customers’ business environment, challenges and opportunities, and aligns AspenTech’ s initiatives with the customers’ initiatives, ultimately, aligning AspenTech’ s success to the customers’ business initiatives
Acts as a trusted advisor throughout the entire lifecycle of a customer account following the initial sale through successful adoption and ultimately renewal with growth
Ensure our solutions are understood that results in an increase in customer adoption and customer satisfaction
Proactive customer contact and on-site visits to perform Executive Business Reviews, user group meetings, Road Maps, etc., to improve relationships and plan strategically with customers to help them meet their sales productivity objectives using our products and services
Collaborates with internal implementation consultants, sales account managers, and renewal representatives to develop and execute account plans, and initiate renewal and expansion opportunities to generate new revenue. Work as part of the team to develop strategies for scale and growth
Ability to effectively facilitate and lead cross-functional teams and resources; manage both with and without organization authority
Delivers product insight and strategy advice for sales enablement, communication, and training initiatives
Uncovers and mitigates any risk that threatens your customers’ growth, satisfaction, or renewal; conceive and execute risk mitigation plans by utilizing all available AspenTech resources
Responsible for nurturing assigned account base into long term strategic partnerships while increasing customer usage and adoption of solutions
Responsible for coaching and assisting junior team members
Qualification
Required
Bachelor's degree in chemical engineering or similar Science / Engineering degree is required
Experience working in the process industries is required, experience of working in Upstream or Refining is required
Experience in Customer Success Management, Program Management, Pre-Sales or Professional Services
Excellent communication skills, both written and verbal
A verifiable track record consistently meeting and exceeding revenue goals or business objectives
Proven ability to effectively facilitate, lead cross-functional teams and project management
Experience with managing multi-million-dollar portfolios
Skilled at building relationships with key decision makers, influencers and senior management within an account
Strong self-motivation, agility and business acumen
Travel: up to 25%
Fluent English Speaker
Preferred
Experience in Refining planning processes is preferred
Experience in working with AspenTech' s Engineering or Manufacturing solutions or similar software suites used in Process Industries
A second language preferred
Company
Aspen Technology
Aspen Technology is a global leader in industrial software.
Founded in 1981
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$7.3BKey Investors
Emerson
2025-01-27Post Ipo Secondary· $7.2B
2025-01-27Acquired
2003-08-19Post Ipo Debt· $100M
Leadership Team
Antonio Pietri
President and Chief Executive Officer
Chantelle Breithaupt
Chief Financial Officer
Recent News
Private Capital Journal
2026-01-07
Company data provided by crunchbase