Client Support Associate jobs in United States
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Santander · 3 hours ago

Client Support Associate

positionTrenton
timeFull-time
remoteHybrid
seniorityMid, Senior Level
money$58K/yr - $98K/yr
date5+ years exp

Santander is a global leader and innovator in the financial services industry, evolving into a technology-driven organization. The Client Support Associate is responsible for ensuring client satisfaction by addressing inquiries and issues promptly while collaborating with internal teams to enhance the client experience.

BankingCommercial LendingFinanceFinancial ServicesPersonal Finance
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Comp. & Benefits

Responsibilities

Ensures highest quality of client satisfaction by responding to clients on general inquiries
Collaborates with internal operational and portfolio management areas to respond to client needs in a timely manner and take immediate action to address issues as they arise, escalating when appropriate
Inputs trades and audit appropriately
Proactively offers creative solutions and always find ways to improve or enhance the client experience
Participate and sometimes lead projects as needed
Adheres to process standards and documented procedures

Qualification

Customer service experienceMicrosoft Office proficiencyProject management experienceAnalytical skillsProblem solving skillsBank productsLending regulationsInterpersonal skillsVerbal communicationWritten communicationOrganizational skillsDetail orientedWork independently

Required

Bachelor's Degree or equivalent work experience: - Required
5+ Years Customer service, Business process, or Project Management experience - Required
3+ Years Experience in Microsoft Office (Outlook, Excel, and Word) - Required
Ability to manage multiple tasks/projects and deadlines simultaneously
Ability to identify and resolve exceptions and to interpret data
Proven customer service/relations skills
Excellent interpersonal, verbal and written communication skills
Ability to work well with all levels of management and internal departments
Well organized, detail oriented and exceptional problem solving and follow-through skills
Knowledge of bank products, procedures and customer service
Must be knowledgeable in lending regulations
Must be able to work independently, prioritize projects, and follow through on deadlines
Strong analytical and problems solving skills

Preferred

Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education
Experience in Microsoft Office products

Benefits

Fair and competitive rewards package
Benefits are designed to support you, your family and your well-being

Company

Santander

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Banco Santander is a banking firm that specializes in various banking services including retail, commercial, digital, & investment banking.
dateFounded in 1857
location
Boadilla Del Monte, Madrid, ESP
people-size10001+ employees
web-link
https://www.santander.com/

Funding

Current Stage
Public Company
Total Funding
unknown
2013-05-30Post Ipo Equity
1987-08-07IPO

Leadership Team

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Hector Grisi
Consejero Delegado de Banco Santander
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