Tier4 Group · 15 hours ago
Help Desk Analyst
Atlanta, GA
Full-time
Hybrid
New Grad, Entry LevelTier4 Group is seeking a Help Desk Analyst to provide first-line technical support to employees. The role involves troubleshooting software, imaging and deploying PCs, and supporting Microsoft 365 services, while also managing Active Directory and documenting IT processes.
CRMInformation TechnologySoftwareVirtual Reality
Hiring Manager
Meghan Lusty
Responsibilities
Troubleshooting hardware, software, and network connectivity
Administering Active Directory, including user management and group policies
Imaging and deploying workstations
Working with the IT team to resolve issues and improve processes
Providing excellent customer service and technical support to users
Qualification
Required
Provide a first-line technical support to employees, focusing on troubleshooting software, imaging/deploying PCs, and supporting Microsoft 365 services (Exchange, Teams, SharePoint)
Resolving hardware/software issues
Managing Active Directory
Handling tickets promptly
Documenting IT processes
Troubleshooting hardware, software, and network connectivity
Administering Active Directory, including user management and group policies
Imaging and deploying workstations
Working with the IT team to resolve issues and improve processes
Providing excellent customer service and technical support to users
Experience with Microsoft 365 and Windows environment
Strong troubleshooting skills and proficiency in PC imaging
Good communication skills for addressing end-user needs
Experience with automating processes and workflows
Company
Tier4 Group
Tier4 Group is a women-owned and diversity-certified technology Talent, Professional Services, Advisory, and Information Security firm with a national reach.
Founded in 2010
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Betsy Robinson
Founder + CEO
Jake Sherrill
Partner
Recent News
2025-05-17
Company data provided by crunchbase