Sonic Automotive · 1 day ago
BDC Service - Mercedes Benz of Mckinney
McKinney, TX, US
Full-time
Onsite
New Grad, Entry Level
$16/hr - $18/hrMercedes Benz of Mckinney, part of the Sonic Automotive family, offers opportunities for professional growth and development. The Service BDC Associate is responsible for generating service appointments and providing a premium customer experience through effective communication and lead management.
AutomotiveCustomer ServiceRetail
Responsibilities
Respond to internet inquiries with courtesy, accuracy and professionalism
Promptly and accurately enter all customer inquiry data into the CRM
Generate service appointments
Conduct phone surveys to assess customer preferences and quality of experience
Effectively utilize lead management tools
Compile all necessary reports, forms and other documentation on a timely basis
Perform cashier duties as requested
Perform other job-related duties as assigned
Exhibit ethical behavior, provide the highest degree of customer satisfaction and be honest in all aspects of dealing with customers
Qualification
Required
Excellent verbal and written communication skills
Strong MS Office Suite computer skills
Ability to work independently and as part of a team in a fast-paced environment
Ability to work in call center environment
Strong organizational and time management skills
Ability to read and comprehend rules, regulations, policies and procedures
Benefits
Comprehensive training
Competitive compensation
Unparalleled benefits
Company
Sonic Automotive
Sonic Automotive, as a Fortune 500 company and member of the Russell 2000 Index, is among the largest automotive retailers in the United
Founded in 1997
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$92.37M2009-05-13Post Ipo Equity· $92.37M
1997-11-11IPO
Leadership Team
Heath R. Byrd
Chief Financial Officer
John Perez
Director Of Organizational Development
Recent News
Holzer & Holzer
2025-10-30
Company data provided by crunchbase