Opus Training · 5 hours ago
Customer Success Manager
United States
Full-time
Remote
Mid Level
$70K/yr - $90K/yr
3+ years expOpus Training is a leading mobile-first training platform for restaurant and hospitality staff, dedicated to enhancing the customer experience. As a Customer Success Manager, you will build strong relationships with customers, guide them in utilizing the product, and refine processes to improve customer journeys.
SaaSSoftwareTraining
Responsibilities
Build strong, long-term relationships with customers as the trusted, consultative advisor on training product functionality
Onboard and support onboarding of new customers including leading implementation and training calls
Conduct regular reporting to ensure customers optimize our product/service, issues are resolved effectively, and customer goals are met
Monitor and service ongoing emails, calls, and live chats with platform users within required SLA
Troubleshoot technical issues raised by customers, and uncover new ways to improve our product
Support deployment of survey initiatives in order to methodically receive customer feedback
Participate in on-call rotation alongside the Customer Success Team for off-hour coverage
Partner cross-functionally on projects to improve the customer experience via feedback, insights, and internal process improvements
Qualification
Required
3+ years in a Customer Success, Relationship Management, Account Management, or similar role
Experience building and maintaining relationships, while working to mitigate churn and drive engagement
Empathetic, positive attitude with a desire to help our customers reach their goals
Experience working with customers with multiple units and stakeholders within an organization
Exceptional communication skills, highly organized, collaborative and detail oriented
Preferred
Experience working in a hospitality environment is a plus
Familiarity with productivity tools such as Salesforce, Intercom, G Suite and Zoom a plus
Benefits
4 weeks paid time off
14 weeks paid parental
Full Medical, Dental, and Vision
Commuter benefit
Gym and Wellness
Mobile phone reimbursement
Company
Opus Training
Opus is the hospitality training platform purpose-built for the frontline.
11-50 employees
Funding
Current Stage
Early StageTotal Funding
$11.35MKey Investors
Stage 2 CapitalGutter CapitalNextView Ventures
2023-05-24Series A· $6.8M
2022-04-14Seed· $2M
2020-07-14Seed· $2M
Leadership Team
Jeffrey Silver
Co-founder and CTO
Vince Li
Co-founder & Head of Design
Recent News
The Philadelphia Inquirer
2026-01-14
2025-10-12
2025-10-11
Company data provided by crunchbase