Microbiologics · 1 day ago
Customer Experience Intern
St Cloud, MN
Internship
Onsite
Intern
$16/hr - $16/hrMicrobiologics is a fast-growing international biotechnology company dedicated to protecting health and safety globally. The Customer Experience Intern will support customer communications, order processing, and documentation within a regulated life sciences environment, while gaining valuable professional skills.
Biotechnology
Responsibilities
Assist in responding to customer inquiries and basic product questions via phone and email under supervision
Support the sharing of product information using approved product inserts, internal documents, and knowledge resources
Demonstrate a professional, customer-focused attitude in all interactions
Support order processing activities, including order entry, product availability checks, and basic billing or invoicing inquiries
Help collate, track, and organize documentation to support case investigations and reports
Assist with administrative and documentation support related to product quarantine, halt disposition, and recall activities
Assist in documenting, routing, and resolving customer complaints
Support compliance-related tasks such as user acceptance testing (UAT) for system updates
Perform all duties in compliance with company policies, procedures, and regulatory requirements
Participate in training, shadowing, and knowledge-sharing activities
Build technical, professional, and problem-solving skills in a regulated office environment
Support other Customer Experience or departmental tasks as assigned
Maintain a clean and organized work environment
Observe all company policies, rules, and safety practices
Qualification
Required
Must be a current student at an accredited college or university
Proficiency with Microsoft Office applications (Word, Excel, Outlook)
In good academic standing (minimum 2.50 GPA)
Preferred
Major in Business Administration, Economics, Marketing, or a related field preferred
Experience in research and basic knowledge of statistics preferred
Benefits
Hands-on experience in Customer Experience operations within a regulated life sciences organization
Exposure to customer communications, order processing, and quality documentation
Professional development through training, shadowing, and real-world application
Experience supporting customers in a global biotechnology company
Opportunities for personal and professional growth in an award-winning culture
Paid internship - $16.00 per hour
Company
Microbiologics
Microbiologics is the world's leading provider of biological references materials for quality control testing.
Founded in 1971
201-500 employees
H1B Sponsorship
Microbiologics has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2024 (1)
2023 (3)
2022 (1)
2021 (2)
2020 (1)
Funding
Current Stage
Growth StageLeadership Team
Mike Prasch
Chief Financial Officer
Crystal Rowland
Human Resources Business Partner
Recent News
2025-06-27
Fibrobiologics, Inc.
2025-06-17
FibroBiologics, Inc.
2025-06-17
Company data provided by crunchbase