Bullfrog Spas · 2 weeks ago
Product Support and Warranty Representative
Bullfrog Spas is committed to creating peaceful lives through their innovative products and services. They are seeking a motivated and detail-oriented team member to join their Product & Customer Care team, providing technical support to dealers, assisting customers through their e-commerce platform, and managing service scheduling for their factory retail locations.
Consumer GoodsElectronicsManufacturingRetail
Responsibilities
Provide phone and email support to dealers for technical troubleshooting on hot tubs and swim spas
Guide dealers through warranty procedures and proper diagnostics
Document and track support cases in our system to ensure resolution and follow-up
Respond to customer inquiries related to online orders, part compatibility, and general spa care
Assist with order tracking, returns, and product questions to ensure a smooth online experience
Collaborating with the e-commerce team to improve customer service workflows
Coordinate and schedule service appointments for company-owned retail locations
Communicate with service technicians and customers to confirm availability and appointment details
Monitor and adjust the schedule to maintain efficiency and meet customer expectations
Qualification
Required
Strong communication and problem-solving skills
Ability to manage multiple tasks and adapt in a fast-paced environment
Customer-focused with a positive and professional attitude
Preferred
Knowledge of hot tub systems and components preferred (training available)
Proficient with scheduling software preferred, CRM systems, and Microsoft Office
Previous experience in spa or pool industry
Experience with warranty processing or e-commerce platforms
Bilingual (Spanish) a plus but not required
Company
Bullfrog Spas
Bullfrog International is a consumer goods company manufacturing hot tubs.
Funding
Current Stage
Late StageRecent News
2025-10-21
The Business Journals
2024-02-19
Company data provided by crunchbase