Product Support and Warranty Representative jobs in United States
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Bullfrog Spas · 2 weeks ago

Product Support and Warranty Representative

positionHerriman, UT
timeFull-time
remoteHybrid
seniorityNew Grad, Entry Level
money$19/hr - $19/hr

Bullfrog Spas is committed to creating peaceful lives through their innovative products and services. They are seeking a motivated and detail-oriented team member to join their Product & Customer Care team, providing technical support to dealers, assisting customers through their e-commerce platform, and managing service scheduling for their factory retail locations.

Consumer GoodsElectronicsManufacturingRetail

Responsibilities

Provide phone and email support to dealers for technical troubleshooting on hot tubs and swim spas
Guide dealers through warranty procedures and proper diagnostics
Document and track support cases in our system to ensure resolution and follow-up
Respond to customer inquiries related to online orders, part compatibility, and general spa care
Assist with order tracking, returns, and product questions to ensure a smooth online experience
Collaborating with the e-commerce team to improve customer service workflows
Coordinate and schedule service appointments for company-owned retail locations
Communicate with service technicians and customers to confirm availability and appointment details
Monitor and adjust the schedule to maintain efficiency and meet customer expectations

Qualification

Hot tub systemsScheduling software proficiencyCRM systems proficiencyE-commerce platforms experienceManage tasksBilingual (Spanish)Communication skillsProblem-solving skillsCustomer-focused attitude

Required

Strong communication and problem-solving skills
Ability to manage multiple tasks and adapt in a fast-paced environment
Customer-focused with a positive and professional attitude

Preferred

Knowledge of hot tub systems and components preferred (training available)
Proficient with scheduling software preferred, CRM systems, and Microsoft Office
Previous experience in spa or pool industry
Experience with warranty processing or e-commerce platforms
Bilingual (Spanish) a plus but not required

Company

Bullfrog Spas

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Bullfrog International is a consumer goods company manufacturing hot tubs.
dateFounded in 1997
location
Bluff Dale, Texas, USA
people-size501-1000 employees
web-link
http://bullfrogspas.com

Funding

Current Stage
Late Stage

Recent News

PR Newswire
Rollick Expands Reach into New Industry Segments
2025-10-21
Research and Markets
North America Hot Tub Market Forecast 2025-2034: Offline Sales Channels Accounted for 75.4% Market Share in 2024 as Consumers Still Prioritize In-Store Experience
2025-05-01
The Business Journals
Bullfrog Spas to open more Chicago-area retail stores - Chicago Business Journal
2024-02-19
Company data provided by crunchbase