Marshfield Clinic Health System · 2 days ago
Customer Service Representative I - SHP (Remote within SHP Service Area)
United States
Full-time
Remote
Entry Level
2+ years expMarshfield Clinic Health System is committed to enriching the lives of others through accessible, affordable and compassionate healthcare. The Customer Service Representative I - SHP will ensure positive customer interactions and is responsible for interacting with members and resolving inquiries.
Health CareMedicalOncologyWellness
Responsibilities
Ensure positive customer interactions with one major product line (Medicare Advantage or Commercial/Marketplace) of Security Health Plan’s members
Interact with members, applicants, providers, and agents via telephone
Identify the customer’s concern and appropriately research and resolve the inquiry in a timely manner
Escalate complex issues to a Benefit Specialist
Qualification
Required
Minimum Required: None for education
Two years' experience with customer service
Demonstrated proficiency with handling high-pressure situations and with verbal and written communication
The following licensure(s), certification(s), registration(s), etc., are required for this position. Licenses with restrictions are subject to review to determine if restrictions are substantially related to the position. Minimum Required: None
Preferred
Associate or Bachelor's Degree in business administration
Experience working in a health insurance call center
State of Wisconsin Insurance Agent's license
Company
Marshfield Clinic Health System
Marshfield Clinic Health System provides neuro-oncology, maternal-fetal medicine, pediatric orthopedic surgery, and electrophysiology.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
unknown2024-10-23Acquired
Leadership Team
Adam Gingery
Director of Finance / Market CFO
Eric Pritzl
Director of Finance/Market Chief Financial Officer
Recent News
2024-04-08
Company data provided by crunchbase