Molina Healthcare · 8 hours ago
Senior Facilitated Enroller (In Field - Rochester, NY)
Rochester, NY
Full-time
Onsite
Mid, Senior Level
$19.84/hr - $46.42/hr
3+ years expMolina Healthcare is a company focused on providing health insurance products, and they are seeking a Senior Facilitated Enroller to support member enrollment activities. This role involves identifying and interviewing prospective members, assisting with health plan selection, and maintaining relationships with community agencies to aid enrollment efforts.
Health CareHospitalMedical
Responsibilities
Assists with inbound/outbound calls as necessary to support facilitated enrollers with achievement of monthly, quarterly and annual member enrollment goals
Leads projects and provides support to facilitated enrollers to meet enrollment targets
Provides support across initiatives, including quality checks to marketing tracking and works with leadership to successfully support facilitated enrollers in enrollment goals/formulate resolutions for enrollers missing enrollment expectations; identifies challenges and communicates accordingly to leadership
Successfully maintains and/or manages monthly facilitated enrollment calendar
Demonstrates strong time-management skills including the ability to maintain multi-faceted projects - ensuring both quality and quantity deliverables, while completing job duties and adhering to various objectives with little to no supervision
Participates in the design and implementation of enrollment-related process improvements within the current facilitated enrollment policies, procedures, services and workflows to improve the customer experience and productivity
Maintains a high-level of professionalism in all internal/external communications
Maintains expert knowledge of current enrollment-related processes, rules and regulations of all applicable plans/programs, serves as a resource for implementation, and provides training to facilitated enroller team
Offers solutions to facilitated enrollment leadership regarding corrective action plans (CAPs), and conducts other quality activities to include policy and procedure and enrollment application reviews
Performs research assignments as directed by facilitated enrollment leadership which may include but are not limited to sourcing educational resources and best practices for the enrollment team
Monitors daily enrollment operations, identifies needs related to program tools/resources, and works with facilitated enrollment leadership to meet enrollment function needs and goals
Meets with prospective members at various sites throughout applicable communities - providing education and support to prospective members navigating complexities of the health care system - assisting with the application process, explaining requirements and ensuring documentation completion
Demonstrates comprehensive understanding of enrollment processes, best practices, and indications with minor errors
Maintains high-regard for member privacy in accordance with the Health Insurance Portability and Accountability Act (HIPAA), and internal policies and procedures
Qualification
Required
At least 3 years of experience in health care, and/or customer/provider services experience, including at least one year of experience working with state and federal health insurance programs and populations, or equivalent combination of relevant education and experience
Completion of the New York State of Health Assistors (NYSOH) required training, certification and recertification required for the state of New York
Must have reliable transportation and a valid driver's license with no restrictions
Interpersonal/customer service skills
Data processing and proofing experience
Attention to detail, organizational and time-management skills, and ability to work independently and meet internal deadlines
Positive attitude and ability to adapt to change
Knowledge of managed care insurance plans
Ability to work with a diverse population, including different ethnicities, cultural backgrounds, and/or underserved communities
Ability to maintain confidentiality and comply with the Health Insurance Portability and Accountability Act (HIPAA)
Ability to establish and maintain positive and effective work relationships with coworkers, members, providers and customers
Effective verbal and written communication skills, including presentation skills
Microsoft Office suite and applicable software programs proficiency
Preferred
Team lead experience
Previous experience enrolling members into managed care programs/health insurance
Bilingual – Spanish and English
Benefits
Competitive benefits and compensation package
Company
Molina Healthcare
Molina Healthcare is a healthcare company that specializes in government-sponsored healthcare programs for families and individuals.
10001+ employees
H1B Sponsorship
Molina Healthcare has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (56)
2024 (45)
2023 (43)
2022 (31)
2021 (35)
2020 (55)
Funding
Current Stage
Public CompanyTotal Funding
$2.35B2025-11-17Post Ipo Debt· $850M
2024-11-13Post Ipo Debt· $750M
2021-11-16Post Ipo Debt· $750M
Leadership Team
Dave Reynolds
Executive Vice President, Health Plans & Medicaid Chief Operating Officer
Debbie Simkins
Vice President, Office of the CIO
Recent News
2026-01-17
Company data provided by crunchbase